Serve as a driving force behind efficient workflows, effective operational structures, and profitability by offering visionary and influential leadership over area management teams and addressing arising concerns promptly. Trusted to advise and support the business owner, direct multiple locations, streamline communication across all staff, and expand on medical teams through insightful recruiting. Maximize brand visibility by overseeing cutting-edge marketing, event planning, and community-building. Equip teams for success with ongoing training.· Direct new hire onboarding processes, compensation and benefits enrollment, badging, paperwork processing, credentialing, and background checks; inform key decisions by drafting and reviewing monthly P&L reports. · Mitigate depletion of items with quarterly inventory reviews and cost-effective purchasing.· Manage HR including payroll, taxes, employee relations, scheduling, PTO approvals, and disciplinary measures.· Exhibit attention to detail by tracking doctor credentialing, record-keeping, and supervising various projects.· Increase team engagement and consistency by hosting team meetings, creating handbooks, and showing appreciation; recognize job accomplishments and provide motivational and encouraging leadership.

Increased business retention and brand trust by providing exemplary customer service over the phone and in person. Demonstrated a deep working knowledge of hospital operations, account management, and eligibility processes. Utilized sharp analysis skills to identify and correct invoice variances and verify accuracy before posting payments. Positioned client care personnel for success by breaking down job responsibilities and training on daily task lists.Grew a high-performing team by conducting in-depth interviews, making selections, and leading onboarding.Promoted optimal workflows by scheduling clients within all departments at the Dennis location.Protected privacy while handling pre-approval paperwork and ensuring successful processing and completion.

Upheld high-quality standards while assisting the Chief of Staff in building a strong team from original application reviews and interviews to training, mentoring, feedback, and performance reviews. Implemented cost controls to effectively allocate budgets and ensure lean spending. Guided 18 staff members at the high-volume, 800-square-foot facility and trained more than 50 associates in multiple areas including preventative care, patient restraint, anesthetics, pre-and postoperative care, chronic care management, OR protocols, and best healthcare practices.Trusted to lead three hospital locations, as well as open a new hospital with well-developed launch strategies.Employed use of strong business skills to grow the practice from $900K to $2M with more than 20 "bestevers".Repeatedly exceeded expectations, performing within the top 90% from 2013 through 2016; performed admirably on the Gallup Survey for Associate Engagement and honored for an ongoing track record of success.Continuously refined strategies, drove growth, set new goals, and analyzed KPIs in collaboration with directors.Chosen as a Top 4 Practice Manager to attend the national field leadership event for 3 years in a row.Received a promotion from Client Service Coordinator (2010 - 2011) as a loyal company employee.

Partnered with key Retail Channel business leaders to assess performance needs, identify information design opportunities (learning and performance support), and recommend learning interventions that lead to quantifiable performance improvement.• Conducted 2 Train the Trainers to teach the new material to 22 trainers for consistent application of the program throughout the company. • Head trainer for the successful launch of the New York City Market. Trained Regional Retail Store Managers, Store Managers, Retail Sales Representatives, and the indirect agents. • Selected to assist in creating course material with Retail Operations team in Atlanta and Regional Training Managers. • Attended and delivered breakout sessions for the Retail Sales Conference; presented to Regional and Store Managers. • Kept current with company objectives, products and services, by attending Train the Trainers, online courses and attended local meetings. • Followed up with students and provided future coaching by attending store meetings, store visits, and e-mails to the students ensuring they are meeting the goal we set in training.

MA 1999 - 2001 Sold products and services to existing and prospective customers. • Surpassed sales expectations, both selling wireless service and accessories. Averaged 140% of quota each month. • Evaluated wireless needs, recommended products and services on customer requirements. • Delivered Sales presentations at trade shows as well as in a retail store. Followed up with existing customers to maintain customer loyalty and satisfaction.

Visited chapters throughout North America and Canada to ensure they were maintaining the sororities Standards of Excellence.  Traveled to 82 Colleges and met with the colleges Vice Presidents, Dean of Students, and the Greek governing board and chapter members at each college to ensure the chapters are meeting the college expectations.  Prepared and assisted the chapters with Rush to ensure the growth of their chapter.  Met with the chapter treasurer to go over chapter funds to guarantee chapter bills were being paid and funds used in the correct way.