Experienced Senior Director of Engineering with a demonstrated history of working in the computer games industry and online services. Skilled in Multi-functional People Management, Strategy, Product Management and customer Management.
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Director Of EngineeringDemonwareIreland -
Senior Director Of EngineeringDemonware Mar 2023 - PresentDublin, IeSenior Director of Engineering responsible for the development of a range of Products and online services including Accounts, Login Queue, Content Moderation and actioning, Tooling platform and feature. I manage geographically dispersed teams made up of Directors, Engineering Managers, Project managers and Dev/Ops Engineers. Privacy Officer responsible for the company's compliance with global data regulation. -
Director Of EngineeringDemonware Nov 2021 - Oct 2023Dublin, IeResponsible for numerous core Demonware (Activision) online services including Activisions Accounts/Authentication/Login services.Manage multiple teams of Technical Directors, Engineering Managers, Project managers and Dev/Ops Engineers Privacy Officer responsible for the company's compliance with global data regulation. End to end management of key steps from Privacy by design, DPIA's, request processing for users and legal institutions. -
Technical Director Engineering (Products Department)Demonware Jul 2019 - Apr 2022Dublin, Ie -
Senior Engineering ManagerDemonware Mar 2018 - Jul 2019Dublin, IeResponsible for the management of Development Engineers, Leads and Project Managers on multiple products and platforms including • Liveops tooling platform : Backend (permissions system, authentication, API development/integration, release management) and Frontend through effective implementation of UI/UX designs. • Development of new AB testing product• Expansion and evolution of Identification and authentication system, Communications API Data Protection officer for GDPR compliance -
Engineering ManagerDemonware Jan 2016 - Mar 2018Dublin, IeResponsible for the management of Development Engineers, Leads and Project Managers located in Dublin and Vancouver. Management of the development and timely delivery of key online and in game micro transaction features Project Managed the company’s re-organization and implementation of a new On call policy Management of the company’s product that provides internal and external access to services including user management, game configuration/data, statistics and hardware inventory. -
Pmo LeadDemonware Mar 2014 - Jan 2016Dublin, Ie•Responsible for the management of Development and Operations Project Managers in the Dublin PMO team. •Ensure the delivery of projects while developing and expanding key skill set within the team. •Manage PM tools and processes within the PMO. Assess and implement new processes and tools to ensure efficiency and effective project management across the organization •Project manage the development and delivery of key online MTX technologies to company stakeholders and customers -
Senior Technical Program ManagerZynga Apr 2012 - Jul 2013San Francisco, California, Us• Delivered on Player Behaviour Analysis. Built Player profile reports for social games based on player behaviour including player activity and spend trends to support decisions on features and sun setting. • Project managed the sourcing and assessment of International content, game algorithm development and UI for Words with Friends. Engaged with third party providers, managed legal requirements, negotiated competitive prices, and defined deadlines. Outlined and managed quality requirements while always keeping key stakeholders advised of status and best practices.• Created and implemented the Zynga Intl Production Vendor Performance process to assess competency of vendors, implement corrective action and provide management and internal customers a measured view of performance. • Created the Zynga International production process and scorecard to assess products on International readiness, scheduling, production and tools. • Managed the business concept of using Community Based translation for Zynga from concept, cross company research, functional engagement, cost evaluation, risk analysis and ultimately recommendation to management. -
Senior ManagerMicrosoft Game Studios 2007 - 2010• Managed an internal team of Test Managers, Software Development Engineers and Program Managers in Microsoft Game Studios for large console titles and online gaming.• Managed the creation and expansion of the Server Backed Games EMEA business in Dublin from a 10K to a 1.5M dollar business over an 18 month period. • Created market specific programming schedules, genres and content. Developed and implemented plans to verify live simultaneous programming of daily content creation and release within strict cost and quality constraints. • Responsible for an annual production budget of 4M dollars. • Managed 7 virtual teams based in France, The United Kingdom, Germany and North America to create online content while ensuring top quality end user experience.
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Studio ManagerMicrosoft European Development Centre 2003 - 2007• Managed the Project Managers, Software Development Engineers and Software Test Engineers responsible for the release of all Xbox 360 launch EMEA software within budget and in accordance to marketing defined shelf dates. Maintained a 100% compliance rating on all software released. • Setup an online gaming business and team to deliver the release of 1st, 2nd and 3rd party casual online games for EMEA. Defined a three tier localization level matrix to provide developers with expected costs, production time and impact to user. • Represented Microsoft at three annual Casual Games Conferences in Europe.
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Test And Development Manager Microsoft Games StudiosMicrosoft European Development Centre 2001 - 2003.• Managed a team of 26 Software Development Engineers and Software Test Engineers who were responsible for the release of all Xbox 1 launch EMEA titles.• Implemented an outsourced Software Test engineering strategy through vendor investigation, assessment and partnership building. This resulted in the outsourcing of 90% of this function over a two year period. • Negotiated costs with a vendor partner to provide internal and external software test engineering requirements. This resulted in a reduction of 5 euro’s an hour on the standard hourly rate. • Led a team from Dublin in Seattle for five months to assess the globalization of games and develop processes to reduce cost, increase quality and ensure simultaneous releases worldwide. To support this effort I managed and provided input into the creation of a Global development scorecard to measure the readiness of software for Global release. Presented the findings, supporting documentation and solutions to senior management.
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Test ManagerMicrosoft European Development Centre 1998 - 2001• Developed and implemented an effective test strategy to build and maintain confidence in the Dublin team’s ability to deliver on quality, cost and time to market. • Developed a Quality Assurance policy and process for the localisation test function in Microsoft Game Studios. This process was adopted by other business units within Microsoft. • Created and managed a team of 25 onsite Test Leads and Software Test Engineers.
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Senior Program ManagerMicrosoft European Development Centre 1997 - 1998• Promoted to Senior Program Manager and lead the efforts in the newly formed Internet Server Business Unit for EMEA. • Developed a thorough knowledge of these server products in order to work with large companies and the French government on specific technical requirements.
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Program ManagerMicrosoft European Development Centre 1996 - 1997Project Managed the first EMEA versions of Windows CE for the Handheld PC.
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Test And Build LeadMicrosoft European Development Centre 1994 - 1996• Managed the Software development and test teams on 8 versions of Windows 95.• Created code for the Central and Eastern European versions of Windows 95.
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Software Development EngineerMicrosoft European Development Centre 1992 - 1994• Software Engineered the localised versions of Windows for Workgroups, Windows 3.11 and Dos for Workgroups. • Transferred to Seattle for 6 months to perform engineering tasks on the networking elements of Windows.
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Software Test EngineerMicrosoft European Development Centre 1991 - 1992• Functional and UI testing of localised versions of Windows 3.1.• Developed automated test scripts for Printer Drivers, UI and Help• Developed True Type Font packs
Suzanne Boylan Education Details
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University College DublinCybersecurity -
Irish Computer SocietyData Protection -
Ibat College DublinDiploma In Strategic Business Management -
Scrum AllianceCertified Scrummaster® -
SureskillsPrince 2 ® Registered Practitioner -
University College CorkPost Graduate Diploma Computer Science -
University College CorkPsychology And English
Frequently Asked Questions about Suzanne Boylan
What company does Suzanne Boylan work for?
Suzanne Boylan works for Demonware
What is Suzanne Boylan's role at the current company?
Suzanne Boylan's current role is Director Of Engineering.
What schools did Suzanne Boylan attend?
Suzanne Boylan attended University College Dublin, Irish Computer Society, Ibat College Dublin, Scrum Alliance, Sureskills, University College Cork, University College Cork.
Who are Suzanne Boylan's colleagues?
Suzanne Boylan's colleagues are Vincent Koo, Stephen Guan, Nicholas Wolf, Sanyami Shah, Saiso Demona, Morgan Brickley, Yunyi Xu.
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