Suzanne Boylan Murray Email and Phone Number
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Well-respected team player who forms cohesive relationships with key stake-holders; effectively drives participation, inter-disciplinary collaboration and builds bridges to expand support. As a senior leader at the Joint Commission manages and leads a team of 600, consistently improves Customer Loyalty Scores & Employee Engagement results, meets or exceeds budget targets and successfully manages complex and innovative and projects.Skilled in multiple areas of management in non-profit organizations, including day to day operations, people management, education, professional development, budget allocation, client relationship development/retention, forecasting, performance improvement and project management. Success in consistently achieving and exceeding goals, identifying potential issues, analyzing alternatives, and implementing successful solutions accompanied by a work ethic founded on the principles of tenacity, diligence and determination.
Joint Commission
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Senior Director, Field OperationsJoint Commission Jan 2015 - PresentOakbrook Terrace, Il, UsProvide strategic direction and guidance to the Field Operations team. Responsible for overall implementation of field operations and delegated responsibility for field delivery of high-quality programing, co-managing over 600 field surveyors with 9 direct reports responsible for the field operations and completion over 15,000 survey events every year across the United States and internationally. Develop and nurture relationships with stakeholders and partners including largest healthcare systems in the United States. Collaborate with cross-functional internal teams on program development, quality assurance, monitoring, evaluation, and the sharing of learnings. Serve as a budget holder for field programs and manage and support sub-budget holders.In close coordination with other members of leadership team, stand accountable for program progress and delivery in accordance with agreements, objectives, milestones, timeframes, and on budget.Improved all Customer Loyalty Score measurements set for field surveyor performance, including Net Promoter Score for Joint Commission improving from an NPS of 65 to 82.Maintain exceptional Employee Engagement Scores for surveyor staff with net scores of 86, 88 and 84 for Alignment, Capabilities and Engagement.
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Director Of Accreditation And Certification OperationsJoint Commission 2008 - Jan 2015Oakbrook Terrace, Il, UsDirected and coordinated accreditation, policy, and certification affairs initiatives, serving as the organizational liaison with stakeholders. Led a 75 member staff in managing account management of 20,000+ accredited and certified healthcare organizations. Managed, developed, analyzed, and implemented the organization's largest divisional budget. Implemented and communicated budget strategies.Created a culture of learning, training, safety, and professional development.Led internal performance improvement projects utilizing the Six Sigma, Lean and Change Acceleration process and methods to improve quality and efficiency of our services.
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Associate Director OperationsJoint Commission 2006 - 2008Oakbrook Terrace, Il, Us
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Manager, Survey SupportJoint Commission 2003 - 2006Oakbrook Terrace, Il, Us
Suzanne Boylan Murray Skills
Suzanne Boylan Murray Education Details
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University Of Illinois Urbana-ChampaignHealth/Health Care Administration/Management -
Saint Xavier UniversityHealth/Health Care Administration/Management
Frequently Asked Questions about Suzanne Boylan Murray
What company does Suzanne Boylan Murray work for?
Suzanne Boylan Murray works for Joint Commission
What is Suzanne Boylan Murray's role at the current company?
Suzanne Boylan Murray's current role is Accomplished, seasoned and results-driven professional with a proven 20+ year track record of success in operations, nonprofit leadership, project management and performance improvement..
What is Suzanne Boylan Murray's email address?
Suzanne Boylan Murray's email address is sm****@****ion.org
What is Suzanne Boylan Murray's direct phone number?
Suzanne Boylan Murray's direct phone number is +170864*****
What schools did Suzanne Boylan Murray attend?
Suzanne Boylan Murray attended University Of Illinois Urbana-Champaign, Saint Xavier University.
What skills is Suzanne Boylan Murray known for?
Suzanne Boylan Murray has skills like Leadership, Operations Management, Management, Change Management, Performance Improvement, Project Management, Quality Improvement, Strategic Planning, Budgeting, Green Belt, Lean Six Sigma, Process Improvement.
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