Persuasive • Tenacious • Empathetic • Cool Under PressureThe famous quote from Mahatma Gandhi states, "Be the change you wish to see in the world" - I strive to live by this quote both personally and professionally. My desire to be a catalyst in making my community and the business environments I work in better, has led me to create positive client experiences.I am currently an analyst with the North Carolina Insurance Guaranty Association. I assist management with data analysis, system testing and process improvements. I am able to utilize my project management skills and insurance background to make data driven recommendations to senior management.At Beyond ROI, I was able to assist top professionals at companies such as, IBM, LinkedIn, Google, and ADP with their training measurement needs. Beyond ROI delivers quantifiable and actionable results that clients can then implement to improve their trainee's key skills and drive business results. As senior account manager, I nurtured customer relationships and oversaw their measurement from start to finish. Before joining Beyond ROI, I assisted customers and claimants during highly sensitive and stressful times with The Redwoods Group. I settled large loss claims successfully by approaching the situation with respect and with empathy. I received a 98% "Exceeds Expectations" on all claim feedback forms sent to 1st and 3rd party claimants. I have a Bachelor of Science in Business Administration from East Carolina University. I'm always interested in hearing from former colleagues, managers or other client services professionals, so feel free to contact me if you would like to connect.