Suzanne Bryan Email & Phone Number

Portland, Me, Us

Portland, Maine Area

A senior contributor to executive leadership, the Administrative Manager plans and directs administrative staff and support services for all lines of business, at all corporate locations, and for all executives. Areas of responsibility include human resources support services, facilities management, event/meeting support, internal project coordination, and reporting management.The Administrative Manager serves as subject matter expert on relevant company policies, procedures, and facility requirements, ensuring compliant process execution. The Administrative Manager contributes to corporate goals by establishing and maintaining a responsive work culture producing timely and high-quality work product that meets the needs of internal and external stakeholders: The Administrative Manager serves as escalation point for unresolved administrative issues. The Administrative Manager oversees internal process improvement management and document governance for company policies and procedures.

Portland, Me

Responsible for the overall direction, coordination, implementation, and completion of varied and simultaneous projects for this IT solutions provider.- Lead concurrent project implementations, and assemble and coordination project staff.- Involved in entire project lifecycle, from proposal to invoice review, to completion.- Plan and schedule project timelines and track project deliverables using appropriate tools;- Provide direction and support to project team and monitor and report on project progress.- Tools: ConnectWise, Microsoft Word, SharePoint, Outlook, Lync.Completed approximately 150 10-300-hour projects.

Portland, Me

Provided office management, sales and marketing to this report writing, training, and consulting company that services municipalities, schools, and non-profit organizations.- Developed and implemented ongoing marketing communication system and follow-up with prospects- Developed general and targeted marketing materials in multiple strategic areas of operations.- Reconciled monthly invoices, receivables, and accounting.Tools: ACT, QuickBooks, Crystal Reports, GoToMyPC, GoToAssist

Provided documentation expertise for this recruitment software company.- Created and maintained official documentation, including: user, training, and technical guides, and marketing, sales and support materials.- Designed, created, and maintained online help systems, creating over 400 overview, how-to, and glossary topics- Maintained intranet, adding content and updating documents and links.- Identified as internal "go-to" person for information- Tools: Microsoft Word, PowerPoint, Outlook, Visio, Adobe Acrobat, HTML.

Portland, Me

Provided upper-level writing for this contract management software company.- Managed documentation projects for a major software product suite.- Wrote 518 topic online help project.- Completed production-related tasks for PDF and print.- Maintained detailed weekly and high-level project plans.- Coordinated documentation from multiple writers and projects for CD and Web.- Other: assisted in design, testing, and documenting of a new interface product, performed business analyst tasks, and wrote functional specifications.- Tools: Microsoft Word, RoboHelp, Adobe Acrobat, Photoshop, Visio, PowerPoint, Framemaker, Excel, WinCs, ONYX.

Falmouth, Me

Produced user manuals and technical documents for this municipal software provider.- Documented and maintained end-user manuals for approximately 19 different software products.- Compiled software pre-release, release documentation, and installation guides.- Tools: Microsoft Word.

San Bruno, Ca

Advanced from help desk coordinator to project leader for this worldwide apparel company.- Coordinated automated timekeeping and labor laws enforcement software in 1000 stores, overseeing trainers, schedules, vendors, and training documentation.- Coordinated paperless credit card signature processing pilot program from software development to installation- Coordinated operational setup of up to 130 new and remodeled stores annually.- Oversaw initial setup of PCs in 1000 stores, designing documentation, coordinating installations and training and software updates.

English Literature, English

Also: University of Colorado, Boulder 1982 - 84 State University of New York at New Paltz, study abroad program in Urbino Italy (fall.

Education record

B.A, English Literature

Education record