Suzanne Bush Email & Phone Number

Dallas, Tx, Us

Design, develop, implement, and maintain the AQP Initial Training Program for all new hire pilots starting at SouthwestLead the ISD process with a team of Pilot SMEs and cross-functional partners to ensure the training program's successful launch and ongoing updatesConsult and apply best practices for adult learning to pilot trainingDesign and develop classroom, simulator/cockpit trainer, video, and web-based training contentDetermine the best training method for the learner and materialPresent projects to cross-functional leaders and stakeholdersCollaborate with other Flight Ops departments to ensure transparency and supportMentor and coach fellow instructional designers

Dallas, Texas, United States

United States

Dallas/Fort Worth Area

Partnered with Tech Ops Leadership to establish and develop training requirements for all Maintenance Operations Support TeamsProvided training expertise and advice for various work groups to meet required and ongoing training needsImplemented organizational onboarding for new and current Tech Ops EmployeesGuaranteed Tech Ops Training compliance through support, troubleshooting, reporting, and internal customer serviceScheduled instructors and training classes

Plano, Tx

Created informative and engaging training materials for every product in Samsung's mobile ecosystem to empower Field Sales Team to drive retail salesPlanned, developed, and executed all content and training breakout logistics for bi-annual National Training Meeting for entire Field Sales TeamTraining modalities included LMS eLearning (Articulate), live or recorded webinars, classroom presentations, job aids, spec sheets, videos, and live events

Lewisville, Tx

Designed award-winning custom training materials including eLearning, instructor-led training, training videos, and job aids for clients such as Microsoft, FedEx Office, and MetroPCS

Abilene, Tx

Taught two levels of first-year composition courses, including research writing

Abilene, Tx

Supervised, mentored, and trained student tutorsMediated between tutors and directorLed tutoring staff meetingsOrganized employee schedulesFacilitated graduate and first-year writing workshopsPromoted services across campus

Abilene, Texas

Greeted and seated customersManaged wait list during busy timesAdhered to seating rotationFielded customer phone calls for reservations, wait list, and questionsBalanced multiple competing tasks in a fast-paced and demanding environmentCollaborated with fellow restaurant staff to meet customer needsProvided hospitality

Taught two levels of first-year composition courses, including developmental writing.

Online

Led team of content writers for my section of the magazine; received and assigned articles for upcoming postings; organized monthly calendar for article postings; edited and uploaded articles and photos to site; contributed weekly editorial on topic of my choice.

Abilene, Texas Area

Provided writing assistance to students and community members at any stage of the writing process.

Master Of Arts (Ma), English Language And Literature/Letters

Bachelor Of Arts (B.A.), English Language And Literature/Letters

Activities and Societies: Alpha Kai Omega, study abroad in Oxford, Sing Song, Sigma Tau Delta, Alpha Chi