Responsible for revenue generation, leadership development, cost management, and overall venue success. Includes music hall, restaurant, Foundation Room nightclub, retail store, and special events.2023 METRICSo 344 EVENTS IN 2023: 160 promoted shows, 147 special events, 29 club nights, 9 house rentalso Beat 2022 AOI by 151% ($3.4 mil total AOI in 2023)o Beat 2022 CM by 106% ($8.9 mil total CM)o Decreased operating expenses by 6%o Increased special events CM by 61% over… Show more Responsible for revenue generation, leadership development, cost management, and overall venue success. Includes music hall, restaurant, Foundation Room nightclub, retail store, and special events.2023 METRICSo 344 EVENTS IN 2023: 160 promoted shows, 147 special events, 29 club nights, 9 house rentalso Beat 2022 AOI by 151% ($3.4 mil total AOI in 2023)o Beat 2022 CM by 106% ($8.9 mil total CM)o Decreased operating expenses by 6%o Increased special events CM by 61% over 2022 ($3.8 mil total special events CM)o APF of $33.11, far exceeding Venue Nation average of $26.28o Made $3.1 million in additional upsell and VIP revenue, a $365k increase over 2022-Identify and develop existing staff for future roles within venue leadership-Develop and manage venue strategic goals, including renovation plans, leadership initiatives, and long term revenue generation Show less

Establish and maintain high standards of customer service for staff, customers and vendorsIdentify and maximize revenue drivers while optimizing the overall guest and artist experienceCollaborate with Marketing, Premium Seat Sales, Food and Beverage team, and Sponsorship to create innovative offerings that drive incremental revenue growth, fan and partner engagement, and profitabilityManage overall expenses of concerts to maximize profits while protecting the guest and artist… Show more Establish and maintain high standards of customer service for staff, customers and vendorsIdentify and maximize revenue drivers while optimizing the overall guest and artist experienceCollaborate with Marketing, Premium Seat Sales, Food and Beverage team, and Sponsorship to create innovative offerings that drive incremental revenue growth, fan and partner engagement, and profitabilityManage overall expenses of concerts to maximize profits while protecting the guest and artist experienceManage relationship with the City of IrvingOversee food and beverage and merchandise performance and strategies (point of sale ratio, variety, etc.)Hires, trains and schedules full and part-time employees, and work closely with all subcontractors and/or third-party vendors.Promote and establish "rental" events in the venue.Works closely with Live Nation promoters and operations and provides direction on standards and complianceCoordinates and facilitates event set-up with operationsPerforms and executes successful settlement of eventsPerforms and executes timely Flash Reports after eventsForecasts in ROME, operational and production expenses, as well as ancillary revenue streams.Coordinates day of event activities and mattersExcellent working knowledge of Health & SafetyImplements and complies with the companies' audit proceduresEnsures that employees performance is monitored and reviewed accordinglyManagement of employee attendance records, for all employeesWork closely with key civic governmental departments, as well as interaction with the community in generalOther duties as assignedThis position typically supervises a number of exempt and non-exempt positionsResponsible for meeting staffing levels and budget targets for each eventGenerate Operations costs flash report following each event Show less

I. Recruitment, Training and Development of Operations Department Heads/ Managers and Management Responsibilities-Actively participates in the recruitment strategy and efforts for management and Team Member positions.-Develops direct reports by communicating performance expectations and preparing/conducting timely performance appraisals-Ensures compliance with HOB Workplace Standards to maintain a working environment that is free of discrimination and harassment-Facilitates… Show more I. Recruitment, Training and Development of Operations Department Heads/ Managers and Management Responsibilities-Actively participates in the recruitment strategy and efforts for management and Team Member positions.-Develops direct reports by communicating performance expectations and preparing/conducting timely performance appraisals-Ensures compliance with HOB Workplace Standards to maintain a working environment that is free of discrimination and harassment-Facilitates proper communication and organization in the venue, as well as to and from the Home Office-Provides overall leadership and support for all restaurant, music hall, retail and box office (Foundation, where appropriate) staff and management by creating the appropriate culture and character of the venue -Manages physical plant/facility to ensure proper maintenance and repair-Ensures that all special events are executed properly, to the client’s satisfaction II. Ensures Optimal Guest Experience-Creates and maintains community and partner relations that will further the interests of the company and venue-Fosters positive guest relations/guest experiences in a manner that portrays an energetic, sympathetic image of the venue-Maintain all HOB Standards, guidelines, policies and procedures III. Enhancing Revenue/Controlling Costs-Participates in preparing annual budgets, in conjunction with GM and Home Office-Participates in developing long and short term plans for revenue growth and cost control measures-Ensure systems are in place for all cost controls/inventories-Ensure that Food & Beverage COS, controllables and labor are within budgetary guidelines Show less

★ Oversaw and managed 3 major fundraising events (portfolio of over $401,000 annually) for cancer research, education, and programs★ Recruit, train and direct all event personnel, volunteers and committee members that ensure all aspects of event logistics and operations run smoothly and are in line with venue strategies.★ Generated $160K in under 60 days by utilizing a strategic approach to event management, building strong community/business relations and delivery of marketing… Show more ★ Oversaw and managed 3 major fundraising events (portfolio of over $401,000 annually) for cancer research, education, and programs★ Recruit, train and direct all event personnel, volunteers and committee members that ensure all aspects of event logistics and operations run smoothly and are in line with venue strategies.★ Generated $160K in under 60 days by utilizing a strategic approach to event management, building strong community/business relations and delivery of marketing concepts targeting corporate and community sponsorship and support.★ Cultivated new community and individual relationships, resulting in new sponsorships, leadership, and team management. Show less

★ Actively supported and managed the entire event operations including logistics and coordination planning for a national event hosted in the NE Ohio area.★ Communicated and organized all sponsors affiliated with each event and created compelling marketing content for both races.★ Generated social media, television, radio, print, graphics, email/direct mail campaigns and onsite advertising for all events that significantly boosted community interest, participation and… Show more ★ Actively supported and managed the entire event operations including logistics and coordination planning for a national event hosted in the NE Ohio area.★ Communicated and organized all sponsors affiliated with each event and created compelling marketing content for both races.★ Generated social media, television, radio, print, graphics, email/direct mail campaigns and onsite advertising for all events that significantly boosted community interest, participation and attendance.★ Raised close to $500,000 in annual funding from races, hosted up to 4,000 runners and thousands in attendance.★ Utilized a team-captain activation approach and fostered strong corporate and sponsor relations focused on grant acquisition.★ Managed event logistics, committees and event registration for the Cleveland and Akron Races for the Cure. Show less

★ Managed the Mythbusters 2015 Tour including logistics for an entertainment touring company on a 7-week over the road tour.★ Directed scheduling of hotels, catering, media relations and production for a 45-city tour for 22 people, 2 busses and 2 tractor trailers.

★ Handpicked to come back to manage marketing and media relations for a multi-facility summer performing arts venue with 2 theatres and an upscale art gallery. ★ Directed a team of 6 seasonal and 2 full-time staff for 30+ independent concerts hosted each season for up to 50,000 seasonal attendees.★ Authored on-point media content used on social media, in print and in creative marketing campaigns that raised significant awareness and boosted attendance for venues and the art… Show more ★ Handpicked to come back to manage marketing and media relations for a multi-facility summer performing arts venue with 2 theatres and an upscale art gallery. ★ Directed a team of 6 seasonal and 2 full-time staff for 30+ independent concerts hosted each season for up to 50,000 seasonal attendees.★ Authored on-point media content used on social media, in print and in creative marketing campaigns that raised significant awareness and boosted attendance for venues and the art gallery. ★ Managed and recruited the Cain Park Marketing Department staff and all public relations messaging. Show less

★ Managed a total of 16 productions, 300 actors including artistic staff and all accommodations as well as a $250,000 annual budget for one of the nation’s oldest and most renowned regional theatres. ★ Oversaw all artistic events and finances and ensured company operations, ticketing and backstage passes were coordinated.

★ Directed company operations for a summer theatre focused on new play development in the region. ★ Managed and facilitated the needs of 150 actors, 70 artistic staff and recruited/managed 45 company staff and interns. ★ Utilized unique creativity in managing each event with a limited budget while maximizing event interest and attendance. ★ Served as liaison between the company and the local college on location for the summer season.

★ Oversaw and planned the Sundance Theatre operations for established, old and prestigious independent film festivals in the country focused on the Premiere theatre. ★ Directed and led 250 staff and logistics for equipment, signage, concessions and recruitment of volunteers including training and scheduling. ★ Collaborated with internal departments on event coordination and oversaw the needs of special guests and screenings.

★ Directed and oversaw tour operations for this large and complex tour company that generated millions of dollars in annual revenue. ★ Managed up to 4 daily shows 7 days a week in Las Vegas and on global/national tours for this renowned illusionist. ★ Facilitated a multi-million-dollar annual budget and served as the liaison between tour leadership and MGM Grand, Las Vegas. ★ Oversaw ticket sales, financial services, attendance, merchandising and generated daily… Show more ★ Directed and oversaw tour operations for this large and complex tour company that generated millions of dollars in annual revenue. ★ Managed up to 4 daily shows 7 days a week in Las Vegas and on global/national tours for this renowned illusionist. ★ Facilitated a multi-million-dollar annual budget and served as the liaison between tour leadership and MGM Grand, Las Vegas. ★ Oversaw ticket sales, financial services, attendance, merchandising and generated daily income/expense reports. ★ Ensured health and safety mandates as well as performer needs were met and maintained. ★ Ensured visa/immigration status was in place for all global tours and engagements. ★ Managed and ensured MODC production requirements were met while on tour and in Las Vegas that included equipment rental or other last-minute emergencies. Show less

★ Stepped up to accept greater venue management challenges for all assigned roles. ★ Managed customer service show operations, venue facilities, reception, maintenance, security and directed volunteers. ★ Delivered best in class customer service excellence, managed and planned daily operations, budgeting and programs for multiple summer arts programs. ★ Recruited and directed 40+ seasonal personnel and managed all onsite events. ★ Built and nurtured strong… Show more ★ Stepped up to accept greater venue management challenges for all assigned roles. ★ Managed customer service show operations, venue facilities, reception, maintenance, security and directed volunteers. ★ Delivered best in class customer service excellence, managed and planned daily operations, budgeting and programs for multiple summer arts programs. ★ Recruited and directed 40+ seasonal personnel and managed all onsite events. ★ Built and nurtured strong corporate and other sponsors for summer events that included equipment needs and facility repairs. ★ Authored grant proposals that benefited the park’s programs. Show less

• Provide events and development assistance, with responsibility for all gift entries, donor benefits, and generation of all thank-you/tax deduction letters, as well as assisting with the Annual and Corporate funds.