In my capacity in this role, I assisted in providing administrative support for the leadership team as it relates to time management, scheduling, staffing, payroll and work events. • Schedule: provide leadership with Effective Scheduling Score Workforce Management Dashboard to aid in effectively scheduling associates in KRONOS.• Maintains and tracks associate schedule and attendance requirements, including schedule availability and reporting for associate, predictive scheduling.• Reconciles timecard, manages associate absences, and maintains records within scheduling systems to support accurate payroll reporting.• Reviews the staffing planner to assess the staffing needs per department, scheduling requests, shift patterns and rests breaks.• Staffing: initiates job requisitions, reviews prospective candidates for minimum and preferred qualifications in Kenexa, schedule interviews and extends offers to candidates• Administers drug screens, assists candidates with initiation of background screen and monitors pre-employment screen results, regularly update candidate status in Kenexa.• Assists in new associate onboarding/orientation by verifying and completing I9 forms in Equifax, and other information systems, confirming start date and preparing new associate paperwork/materials.• Maintains physical documents for I-9 recertification, employee health and safety posters, associate documents (workers compensation, general liability claims), garnishment forms, etc.• Responsible for managing associate training to ensure all employees are equipped with the requisite skillsets and knowledge needed to service customers efficiently (coach, teach and train).• Monitors, tracks, and schedules training and maintenance of appropriate licenses (cardiopulmonary resuscitation [CPR], Red Vest Ready, OSHA, power equipment certificate, product knowledge and vendor training)

Service Coordinator: Contracted to work on the Punchh Installation Project - Lead the coordination of servicing the implementation engineering team in ensuring calls from the field technicians were directed to the requisite individual in a timely manner. Conducted close monitoring of the completed tickets to ensure they were done in compliance. QA site readiness and installation tickets completed by the implementation engineers; and updated QA scorecards accordingly. Prepared QR scanners for shipment to clients. Created Freshservice tickets. Maintained and provided a detailed report for TSC Punchh install inventory balance to the Project Manager – Generated an inventory workbook in Excel that accounted for the entire stock of QR scanners shipped to the 740 locations, returns and additional stock shipped. Project Coordinator: Contracted to work on the Onboarding of New Café Project - Assisted the project team of the following:• Gathering of relevant information and resources as it related to the onboarding process for the new cafes.• Scheduling and planning meetings for project activities (which includes preparing necessary presentation materials).• Attending and participating in stakeholder meetings• Provide administrative support and undertaking project tasks required.

Customer Service: Serve as the primary liaison to customers by providing online banking information (features and benefits, account balances, deposit verifications and other general account activity) and ensure an overall positive customer experience. Conduct administrative services to include email communications, reports, and miscellaneous documentation. Administrative Management: Perform training and coaching instruction for new hires. Review and verify data within the call flow report to standardize processes and procedures. Develop database for all outgoing fund transfers, generate and present monthly funding report to management team.Project: Enhance work flow through process improvements methodology. The creation and maintenance of Customer Tabs (which is a blueprint of the customer account layout) for all three online banks made it possible for Customer Service Representatives to effectively navigate accounts and advise customers of account layout. Through Customer Tab successes it was incorporated into company-wide training manuals since 2006.