Primary IT contact for Emergency products/tools. Responsible for the applications used for business continuity and emergency operations, ensuring components of these applications meet defined standards by HCA and effectively support emergency operation by facilitating and coordinating work with the enterprise emergency operations department. Lead efforts for applications ensuring proper configuration, implementation, and integration to meet the needs of the enterprise for emergency response while meeting IT security standards. Maintain vendor relations and ensure vendors are in compliance with HCA IT expectations.

Primary IT contact for the Enterprise Preparedness and Emergency Operations program. Product Owner for all applications used for business continuity and emergency operations, ensuring all components of these applications meet defined standards by HCA and effectively support emergency operation by facilitating and coordinating work with the enterprise emergency operations department. Lead efforts with the suite of applications ensuring proper configuration, implementation, and integration to meet the needs of the enterprise for emergency response while meeting IT security standards. Responsible for documenting and maintaining IT emergency operations procedures and implementing a comprehensive training and education program. Maintain vendor relations and ensure vendors are in compliance with HCA IT expectations.

*Performs various types of analysis to understand threat levels that could impact the business, including Business Impact and Threat Analysis. *Design solutions that address identified threats. *Implement solutions that address identified threats.*Coordinate and execute tests aimed to assess recovery capabilities. *Maintain recovery plans, including updating recovery plans and testing, testing and verification of technical solutions, and testing and verification of organization recovery procedures. *Manage gaps and/or failures identified through tests.

Managed Infrastructure project portfolio budget to remain within set constraintsLead departmental monthly project and portfolio governance reviewsLead departmental annual portfolio planningProcess ImprovementResource booking manager Service request managementStrategic resource planningProject managementManaged departmental Simplify IT governanceManaged multiple SharePoint teamroomsDepartmental Portfolio education

Responsibilities included but not limited to the following:•Managing AVP calendar, phone calls, and prioritizing the 200 plus emails receive per day. •Organize multiple travel arrangements.•Managing office supplies, incoming mail and distributing monthly payroll checks to 115 employees.•Liaison between vendors and AVP. •Resource analysis to evaluate metrics on current employees.•Maintain the On-Call Support list along with the departmental phone list. •Monitor Corporate Express account and Purchasing Card account. •Organize Technology Services Symposiums. •Organize and assist with the Code of Conduct training.•Publish documentation to Atlas(HCA intranet) and to publish and maintain documentation within sharepoint/teamroom portal within Technology Services department.•SLAN for my department and I work with the SLAM group to ensure all SLA/OLA meet the requirements set forth by the business. •Healthstream administrator and LSC for my department. •Complete monthly metrics for the Technology Services department and consolidate for SM&D leadership review. •Ensure proper process flow for all personnel documentation and contracts. •Assisted with the HIPPA and SOX remediation process and Security standards remediation. •Review Remedy ticket logs to evaluate and review metrics. •Assisted the Internal Process Analyst with the 3 year planning annual budget process for over 4 years. Including entering financial data into Hyperion (budget application) and assisting in the financial and resource estimating workshops.•Assisted with completing project charters.•Pulled Clarity reports to review resource allocations. •Worked closely with the Internal Process Analyst to reevaluate current processes and implement new and improved processes.

Contractor at HCA Corporate office in the Conference Center (3 days). Responsibilities included:•Entering in registrations and cancellations, creating classes in Registrar program. •Entering classes into virtual calendar and maintaining filing system.Human Resources Employee Services (2 days) •Assisting with special projects such as Lifesaver events and company picnic planning.•Tuition reimbursements•Employee orientation survey graphs •Enter FMLA and Workers Comp information into a spreadsheet and file paperwork.

As the Office Manager I handled all of the retail sales in the Fairview location. I was in charge of opening and closing the store and reconciling the sales for the day and preparing the deposits. I was in charge of most of the purchasing for the store. I assisted with any other department that was short handed. Attended several symposiums and vendor events.Responbilites included:•Foreseeing all company order processing, merchandise received, credits, returns and account receivables. •Retail and Wholesale accounts. Maintaining account status of customers. •Maintaining customer and vendor files to ensure customer has current business license as well as Tax ID number. Clearing customer for charge account. •Reports such as General Ledger, Aging, Statements, Income, Activity, Query and Publisher. •Advertising/Marketing as well as bench marking for the company. Manage and maintain seasonal employees work schedules and job duties. •Responsible for opening the store, balancing register, maintaining petty cash and closing down the store at night.•Maintaining licensing and registration for sales in all states. Reporting all sales monthly, quarterly, semi and annual to required states. •Maintaining company website, such as item entry, special sales and receiving order information. •Met with vendors on regular basis to discuss products we purchased.