Suzanne Chen Email & Phone Number

Cotai, Macau

• Understood international VIP guests' wants and needs, respondedeffectively to guest inquiries and provided excellent guest service.
• Tracked and managed tasks in our team. Excellent organizational andproblem solving skills, sense of urgency, a calm can-do attitude toresolve guest complaints.
• Coordinated with 8-10 departments and global branch offices to ensurea high level of customer retention and satisfaction.
• Assisted in training new employees adapting quickly to our dutiesincluding operating multiple computer systems.

Kaohsiung, Taiwan

• Took orders for, served food and beverages to guests as per the restaurant standards in a friendly, timely and efficient manner.

Kaohsiung, Taiwan

• Supported the team in the day-to-day multipal tasks of queries, issuesand requests from our existing customer base.
• Prepared the necessary documents for the import-export shipment.
• Traced cargo delivery and communicated with warehouse, airlines,carrier contacts and clients.

Hualien, Taiwan

• Worked closely with the Innkeeper and owners to provide the ultimate guest experience, and fun and comfortable work environment.
• Brought a positive attitude and flexibility to guest service, kitchen prep, housekeeping duties.

(Remote work) Hualien, Taiwan

• Assisted the company in conducting monthly online retail price surveyto make sure resellers follow the pricing policy.
• Managed website and video gallery, updated schedule of internationalbadminton matches.