Suzanne Chen Email & Phone Number

Cotai, Macau

● Understood international VIP guests' wants and needs, respondedeffectively to guest inquiries and provided excellent guest service.● Tracked and managed tasks in our team. Excellent organizational andproblem solving skills, sense of urgency, a calm can-do attitude toresolve guest complaints.● Coordinated with 8-10 departments and global branch offices to ensurea high level of customer retention and satisfaction.● Assisted in training new employees adapting quickly to our dutiesincluding operating multiple computer systems.

Kaohsiung, Taiwan

● Took orders for, served food and beverages to guests as per the restaurant standards in a friendly, timely and efficient manner.

Kaohsiung, Taiwan

● Supported the team in the day-to-day multipal tasks of queries, issuesand requests from our existing customer base.● Prepared the necessary documents for the import-export shipment.● Traced cargo delivery and communicated with warehouse, airlines,carrier contacts and clients.

Hualien, Taiwan

● Worked closely with the Innkeeper and owners to provide the ultimate guest experience, and fun and comfortable work environment.● Brought a positive attitude and flexibility to guest service, kitchen prep, housekeeping duties.

(Remote Work) Hualien, Taiwan

● Assisted the company in conducting monthly online retail price surveyto make sure resellers follow the pricing policy.● Managed website and video gallery, updated schedule of internationalbadminton matches.