Suzanne Christopher Email & Phone Number

United States

Tempe, Arizona

Chandler, Arizona

Tempe, Arizona

 Take incoming customer calls. Schedule and coordinate all service calls as calls are received.  Dispatch Service Technicians 24/7  Debrief Service Technicians after completion of each call.  Maintain the dispatch board / schedule. Forecast workload for 2 – 3 days out  Contact customers with a “Parts Pending” status as parts are received for scheduling. Follow up on all pending and recommended work with customer utilizing the pending work log. Maintain the maintenance agreements, including billing, scheduling, and staging of materials, database information, customer hard files and renewals.  Help Service Manager with marketing issues as directed.  Order parts for special orders.  Update customer files as information is received from installation. (Extended warranties, equipment info, new customers, Birthday tickler file, etc.) Maintain customer history files in database. File service orders.  Prepare paperwork for all manufacture warranty parts. Facilitate return of warranty parts. Update service database from service ticket. Maintain service invoice log. Compare service timecards and work orders to service schedule. Compare time cards to GPS Report. Check service time cards for accuracy. Forward checks and payments to accounting.  Happy calls / customer surveys.  Other duties as assigned

Tempe, Az

 Maintains office services by organizing office operations and procedures; preparing payroll; controlling correspondence; designing filing systems; reviewing and approving supply requisitions; assigning and monitoring clerical functions. Provides historical reference by defining procedures for retention, protection, retrieval, transfer, and disposal of records. Maintains office efficiency by planning and implementing office systems, layouts, and equipment procurement. Designs and implements office policies by establishing standards and procedures; measuring results against standards; making necessary adjustments. Completes operational requirements by scheduling and assigning employees; following up on work results. Keeps management informed by reviewing and analyzing special reports; summarizing information; identifying trends. Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies. Assist in vendor relationship management Assists in the development and implementation of goals, policies, priorities, and procedures relating to financial management, budget, accounting, and/or payroll.  Supervises and participates in the preparation of various financial statements and reports.  Directs the installation and maintenance of accounting records to show receipts and expenditures.  Directs the maintenance of general and subsidiary ledgers, accounts receivable, revenue distribution, depreciation, cost, property, and operating expenses, and insurance records.  Prepares statements and reports of estimated future costs and revenues.  Establishes system controls for new financial systems and develops procedures to improve existing systems.  Directs the installation and maintenance of new accounting, timekeeping, payroll, inventory, property, and other related procedures and controls.

Chandler, Az

 Process expense reports Process employee weekly pay  Coordinate the submission of proposals Coordinate the subcontractor packs  Assist project managers and superintendent with various tasks Maintaining department database records Place orders for supplies

Tempe, Az

 Answerer multiple telephone lines Order supplies Data entry  Provided excellent customer service Mail

Valley Wide Az

 Manage and direct operations team to achieve business targets.  Assist in developing or updating standard operating procedures for all business operational activities.  Build strong relationship by addressing customer issues and complaints in a timely manner.  Helped in developing operating Assist in interviewing, recruiting and training candidates.  Manage work assignment and allocation for staff. Maintain accurate and clear documentation for operational procedures and activities.  Work in compliance with company policies and procedures.  Ensure team follows standard operating procedures for all operational functions.

Chandler, Az

 Scheduled and coordinated construction projects for Intel with multiple construction mangers Worked directly with Intel Project Managers to see that schedules/deadlines were met Solved and corrected problems that delayed production  Intel’s (Site Incident Prevention Program) Verified correct documentation on Sipp Logged and maintained the site wide Sipp matrix Provided correct documents to acquire a Sipp

Diploma

Bsn, Nursing