Physician Liaison Duties:Responsible for forming, growing, and maintaining long-term partnerships with physicians, urgent care facilities, medical specialty groups, and other clinical groups to increase referrals and gain market share for Vein911. They are responsible for establishing and maintaining communication between health systems and providers, and facilitating effective physician engagement.Identify service gaps and resolving access and referral issuesAssess how physicians feel about their relationship with Vein911Analyze the success of referral patient careCommunicate new options available to enhance the success of physician-physician relationshipsRecord data from care and patient satisfaction surveysPatient Liaison DutiesCommunicating with patients to answer questions, address concerns, and provide support during and after treatment Schedule appointments, interpret procedures and policies, and help patients understand their care options Mediate complaints or grievances between patients and healthcare providers Get feedback from patients to identify areas for improvement Correspond with staff on patient issues and concernsPerform research and provide information to patients, as requestedAssist Experience Team Leader, as appropriatePatient language translation, as necessary and appropriateOther duties, as assigned

Calling potential new patients who have submitted inquiries regarding vein treatment with Vein911 through provided leadsNew patient registration and appointment scheduling using AthenaAdding medical insurance, insurance packages, insurance verification using verification portals such as Availity and multiple medical insurance verification systems. New hire training of Switchboard operators and new BDRs.Working within Marketing Leadership to drive targeted volume growth, improve the physician alignment, and cultivate referral relationshipsOutstanding interpersonal skills, including excellent written and verbal skills.Excellent organizational skills in the performance of duties and responsibilities.Experience working with computer systems; proficient in Google Workspace and advanced knowledge of workflows and automation.Maintenance of reports on new patient acquisition, new patient pipeline, patient communications, and other associated KPIs.Ability to effectively work with and through physicians, patients, and other personnel in a cooperative, collaborative manner to maintain high patient satisfaction.Ability to efficiently and effectively manage multiple tasks.Demonstrate self-motivation to achieve challenging sales goals and desire for personal development.Ability to work and adapt in a fast paced, patient service-oriented environment.Demonstrates ability to promote quality improvement through maintenance of professional and ethical standards.Ability to maintain professional conduct in all work-related situations.

• Managed day-to-day operational support.• Managed Accounts Payable (AP) & Accounts Receivable (AR).• Managed and worked with multiple 3rd party vendors for end client fulfillment.• Managed Order Fulfillment for multiple clients and customers.• Food and beverage buyer.• Managed all aspects of Staff Implementation, Payroll, Benefits, Compensation, Onboarding and Scheduling.• Workday• Facilitated Marketing initiatives as needed.• Event scheduling

• Provide high touch customer service that meets expected service levels and business performance goals.• Coach callers in internal employee portal navigation• Support the integrity of employee records in Workday • Maintaining employee records and updating Human Resources databases• Perform transactional work to resolve customer inquiries initiated from emails / phone / mail / chat.• Document inquiries, open Workday tickets, escalate and/or follow up when necessary• Perform warm transfers to Tier II or direct to third party vendor if appropriate.• Provide follow up communication to customers to ensure satisfaction and ticket resolution.• Using ticketing system to process. manage and track customer issues from submission to resolution.• Organizing and prioritizing support requests by creating tickets and forwarding to the appropriate tier or department

• Assess inquiries or reported issues to determine the best method of resolution.• Assign inquiries to appropriate functional specialists if not resolved at first contact.• Demonstrate broad HR/Payroll knowledge, as pertaining to the company, providing customers with relevant information, policy explanation and navigation support.• Utilize knowledgebase to support issues resolution or case escalation to appropriate tier.• Using ticketing system to tag, categorize and properly assign cases as needed.• Provide follow up communication to customers to ensure satisfaction and ticket resolution.• Managing and updating employee database when necessary

• New hire file reviews, high volume recruiting of valet attendants for restaurants, malls, and hospitals.• Perform intake of HR operational inquiries via telephone or email.• Administrative recruiting.• New hire training, orientation• On-boarding, background checks, new hire data entry in ADP Payroll Solutions system.• Relationship building with employees to achieve retention in order to reduce turnover, increase employee satisfaction and assist employees with work-related situations.• Development and management of new and creative sourcing and recruiting strategies including job fairs and hiring events.• Using EVerify to determine employment eligibility

• Leading small CSA teams by coaching and assisting in performance improvement• Keeping track of daily performance to achieve weekly/monthly goals, reporting production results to upper management.• Educating and preparing graduates for a medical career through mock interviews and webinars.• Contact and establish account management and build effective relationships with local and regional corporations to identify.• Maintain and achieve interview, placement, and hire goals on a daily, weekly, and monthly basis.• Develop and implement marketing plans to achieve graduation employment goals and utilize job search strategies to identify opportunities.• Ensure the up-to-date maintenance of the Career Services database, documentation, reports, and students records in accordance with company policies, government regulations and accreditation standards

• Qualify candidates by conducting phone screenings and in-person interviews.• Analyze client requirements against qualifications of candidates.• Package the candidates for client presentation.• Present job opportunities to candidates and negotiate pay rates.• On-Boarding all new hires by processing all necessary documents.• Administering assessments prior to assignments and to meet client requirements. • Entering data into EVerify to determine employment eligibility.

Staffing for Administrative and Hospitality Industries Coordinating and conducting job fairsResponsible for candidate selection, new hire orientation and terminationsScrubbing applications to ensure accuracy of informationResponsible for on-boarding and new hire orientationsProcessed I9 forms by entering information required from proper documents such as SS cards, state issued identification, driver license, work permits/ resident cards. Filling out employer information and entering data into EVerify to determine employment eligibility.Reconciled payroll by verifying employee and management logged hours matched prior to calculating and sending to payroll department for disbursement. Creation and maintenance of all employee recordsProcessing background checks on all applicantsMaintaining availability lists to fill positions on the spot with little or no notice. 24/7 on call availability Building and maintaining client relationships and providing customer serviceDeveloping relationships with other department managers to obtain account growth Submitting weekly Excel reports to keep JOBi Management informed of production and turnoverMaintain relationship with all employees and assist them with all HR needsCompleting and submitting accident reports in a timely fashion

Installing or entering all data and group and individual information into the Metlife systems for new groups who purchased Metlife’s group benefits such as Dental Insurance, Short Term Disability Insurance, Long Term Disability and Life Insurance.Researching and gathering information on company provided benefits, employee and dependant eligibility. Assisting Account Managers with researching benefit availability, billing, claims issues and benefit structuring. Developing and maintaining a proactive and open relationship with Sales Agents, Insurance Brokers, Account Managers.Building relationships with the Benefit Administrators and HR Management of assigned accounts to establish teamwork and the maintenance and servicing of all account needs. Maintaining communication and building relationships to guarantee the utmost service provision that Metlife can offer to internal and external clients and their employees Sales Advisor and Customer ServiceAssisting Sales Agents by prescreening potential candidates to determine eligibility for Disability Insurance based on occupation, income and health. Educating Sales Agents on Omni Portfolio products; including a thorough explanation of riders and competitive information. Designating occupational classes and putting together illustrations for both Individual and Multilife markets. Assisting existing clients with policy information and policy updates, Guaranteed Insurability quotes and increaseCollecting valuable information on medical conditions and occupations to determine eligibility

Answering incoming calls in call center environment, Assisting customers with billing inquiries and account management. Account acquisition and retention, Equipment and accessory sales. Assisting team mates with escalated issues to achieve first call resolution when supervisory personnel not available. Team leader in sales and service. New hire training in a classroom environment and on the floor training