Suzanne Combs-Brown M.A. Leadership, Icf Acc, Losiabf, Won Email & Phone Number

Kairos is defined as the "perfect, delicate, crucial moment; the fleeting rightness of time and place, that create the opportune atmosphere for action, words or movement. Kairos Culture is meant to be a place of challenge, support and encouragement as you strive to be better at work, in your relationships, in your health, and in your head. In my role as CEO and Executive Coach with Kairos Culture, I am a results driven coach that empowers through accountability and change. I'm proud of past results like these with my clients and corporations and look forward to future results with you, as a new client:• Established and lead a dynamic coaching business specializing in Executive, Career and Life Coaching, providing tailored coaching programs to clients seeking personal and professional growth. • Demonstrated exceptional leadership by assembling a talented team of coaches, trainers, and support staff, fostering a collaborative and growth-oriented work environment.• Drove business growth through innovative marketing strategies, resulting in a 50% increase in annual revenue and record of feedback and reviews with satisfied clients.• Cultivated strategic partnerships with industry influencers, organizations, and institutions to expand the business's reach and credibility.• Developed and refined a comprehensive suite of coaching programs, workshops, and resources that cater to diverse client needs and aspirations.• Successfully coached over 1000 clients from various backgrounds, helping them achieve significant personal and professional milestones.

Developing Strategy, Driving Operations and Execution of plans for all marketing, engagement and events.

San Jose, Ca, Us

• I built multiple efficiency programs around coaching effectiveness with behavioral based coaching that directly impact KPI's. These programs helped in identifying and developing high potential talent through performance improvements and skills development. At PayPal, one program resulted in a collaborative result of a reduction of 50 sec in AHT and a 10 pt increase in NPS globally.• Conducted over 10,000 hours of coaching over two decades.• Facilitated over 75 remote sessions and implemented strategic leadership development programs including creation of content, delivering training in a professional, corporate, or remote setting to over 750+ globally dispersed leaders. Topics ranging from performance coaching, building trust, and leading through change- all driven by employee and customer feedback for opportunities.• Championed global rollout of differentiated coaching support program and development of four key priorities leading to combined five-point forecast increase for NPS and leadership engagement.• Elevated NPS scores globally 6+ pts (10+ pts in Bangalore) by crafting constructive development strategy and quality effectiveness reporting. Advanced annual improvement of leaders with 50% uptick in effective coaches. Designed content, programs, and reporting in collaboration with stakeholders and facilitated coaching around performance management processes for global leaders. • Multiple years’ experience in consulting with our offshore business partners, focused on talent management, operational, and organizational development aligned with cultural differences and ethical standards in Bangalore, Philippines, and Mexico. Through progressive assessments, my team and I identified talent through quarterly processes developed for performance evaluations, succession plans and talent ready strategy.

San Jose, Ca, Us

• Transitioned 500-employees from Merchant team into GCS Operations organization with under 3% attrition. Orchestrated change management task forces who lead discussions to cultivate newly blended, highly engaged, peak-performing team for ongoing annual development through change management involved in team moving. I created and executed a change management program to use ongoing in change initiatives with acquisitions of new companies, change in leadership and Executive team, and strategy changes. Formal change management program, content and tracking of attendees was developed with over 1500 employees participating in program over a 5-year timeframe. • Developed collaborative and all-inclusive Global new employee onboarding program that included recruiting, training, leader communication and then programs for non-exempt and exempt employees with ongoing development. Program was rolled out in 2022 with full adoption of all employees in GCS organization, exceeding 10,000 employees worldwide for support and adoption.• Implemented site-wide strategy using Steven Covey's "Speed of Trust" concepts. Supported ongoing diversity circles and Leadership Development, yielding 10pt increase in engagement scores from those supported.• Steered targeted business strategy for internal and external customers and built solid relationships through diversity and trust while using behavioral-based coaching model. Earned ‘Top 5%’ company status based on consistency of leaders.

San Jose, Ca, Us

- Boosted engagement & manager effectiveness by 10+ pts in six months while lifting departmental NPS scores, with a part of the organization that was extremely dis-engaged and a high flight risk. - -- From their feedback and CSAT surveys, I created, facilitated, and executed on activities and workshops with leadership teams to build relationships and drive execution.- Implemented robust strategy which propelled 25% of staff to advanced leadership roles by establishing more reliable operational unit within ICA. I empowered teams via heightened learnings on high-volume topics from customers, to avoid escalation with a reduction in escalations of over 50% in a 2-year period This empowerment infused team unity through ownership and accountability which championed organizational transformation.- Built Strategy and Executed on prioritization of training initiatives process with communication strategies and SOP creation of over 250 documented processes, to be outlined, documented, and shared with our SAR and Regulatory Compliance teams ongoing. This strategy and project became the standard process for the Consumer, Risk and Merchant Operations for the past decade and is still used to date.

San Jose, Ca, Us

• Pinpointed path to pro-educate and "upsell" strategy with my development of the program and strategy for first team in Consumer Operations to pro-educate and "upsell" customers for optimal revenue generation within inbound call center operations. This program went on to success of 27%-32% of customers adding bank and / or buyer credit to PayPal accounts, while demonstrating resilient leadership while fueling meaningful collaboration and leadership growth since this was a brand-new start-up program at PayPal. This program with my direct leadership shaped and fortified workforce, boosted productivity, and drove accountability. • Generated $1.2M-$2.7M revenue-worth in year one of instilling ground-up strategy and plans for new role.

San Jose, Ca, Us

Early Career Roles

This is a 52 week journal with weekly actions dealing with areas of influence, actions, words and reactions that we have in our careers, families, and communities- as women. Take the time to work through weekly situations/scenarios where we can be encouraged, empowered, and inspired through our processing and power!

Girl, You Got This! Is a 52 week journal with weekly actions to empower, encourage and inspire girls and young women to live out loud, their best lives. Confronting the thoughts, actions, words and reactions that we deal with as girls and how to turn them around to encourage, empower and inspire.

Masters Of Arts In Leadership, Leadership

Bachelor Of Arts Degree, Business Administration