Suzanne Combs-Brown M.A. Leadership, Icf Acc, Losiabf, Won Email & Phone Number

• Kairos is defined as the "perfect, delicate, crucial moment; the fleeting rightness of time and place, that create the opportune atmosphere for action, words or movement. Kairos Culture is meant to be a place of.
• Established and lead a dynamic coaching business specializing in Executive, Career and Life Coaching, providing tailored coaching programs to clients seeking personal and professional growth.
• Demonstrated exceptional leadership by assembling a talented team of coaches, trainers, and support staff, fostering a collaborative and growth-oriented work environment.
• Drove business growth through innovative marketing strategies, resulting in a 50% increase in annual revenue and record of feedback and reviews with satisfied clients.
• Cultivated strategic partnerships with industry influencers, organizations, and institutions to expand the business's reach and credibility.
• Developed and refined a comprehensive suite of coaching programs, workshops, and resources that cater to diverse client needs and aspirations.

Developing Strategy, Driving Operations and Execution of plans for all marketing, engagement and events.

San Jose, CA, US

• I built multiple efficiency programs around coaching effectiveness with behavioral based coaching that directly impact KPI's. These programs helped in identifying and developing high potential talent through.
• Conducted over 10,000 hours of coaching over two decades.
• Facilitated over 75 remote sessions and implemented strategic leadership development programs including creation of content, delivering training in a professional, corporate, or remote setting to over 750+ globally.
• Championed global rollout of differentiated coaching support program and development of four key priorities leading to combined five-point forecast increase for NPS and leadership engagement.
• Elevated NPS scores globally 6+ pts (10+ pts in Bangalore) by crafting constructive development strategy and quality effectiveness reporting. Advanced annual improvement of leaders with 50% uptick in effective coaches..
• Multiple years’ experience in consulting with our offshore business partners, focused on talent management, operational, and organizational development aligned with cultural differences and ethical standards in.

San Jose, CA, US

• Transitioned 500-employees from Merchant team into GCS Operations organization with under 3% attrition. Orchestrated change management task forces who lead discussions to cultivate newly blended, highly engaged.
• Developed collaborative and all-inclusive Global new employee onboarding program that included recruiting, training, leader communication and then programs for non-exempt and exempt employees with ongoing development..
• Implemented site-wide strategy using Steven Covey's "Speed of Trust" concepts. Supported ongoing diversity circles and Leadership Development, yielding 10pt increase in engagement scores from those supported.
• Steered targeted business strategy for internal and external customers and built solid relationships through diversity and trust while using behavioral-based coaching model. Earned ‘Top 5%’ company status based on.

San Jose, CA, US

- Boosted engagement & manager effectiveness by 10+ pts in six months while lifting departmental NPS scores, with a part of the organization that was extremely dis-engaged and a high flight risk. - -- From their feedback and CSAT surveys, I created, facilitated, and executed on activities and workshops with leadership teams to build relationships and drive.

San Jose, CA, US

• Pinpointed path to pro-educate and "upsell" strategy with my development of the program and strategy for first team in Consumer Operations to pro-educate and "upsell" customers for optimal revenue generation within.
• Generated $1.2M-$2.7M revenue-worth in year one of instilling ground-up strategy and plans for new role.

San Jose, CA, US

Early Career Roles

This is a 52 week journal with weekly actions dealing with areas of influence, actions, words and reactions that we have in our careers, families, and communities- as women. Take the time to work through weekly situations/scenarios where we can be encouraged, empowered, and inspired through our processing and power!

Girl, You Got This! Is a 52 week journal with weekly actions to empower, encourage and inspire girls and young women to live out loud, their best lives. Confronting the thoughts, actions, words and reactions that we deal with as girls and how to turn them around to encourage, empower and inspire.

Masters Of Arts In Leadership, Leadership

Bachelor Of Arts Degree, Business Administration