Suzanne Comiskey Email & Phone Number

Morrisville, North Carolina, United States

Acting as a lead for Quality Review for a client program by holding a Monthly Call Review with Senior Agents, providing consistency when scoring calls and documentationUtilizing data analysis from the Quality Control reports to identify trends. Reviewing documentation to ensure that best practices are being utilized. Authoring, managing, and investigating Quality Events, including follow ups on corrective actionsAuthoring and revising procedural documents Creating a Weekly Tips and Reminders newsletterStandardizing call review scoring by working with other QTS on a companywide PPI initiative to create a QC Tracker GlossaryDeveloping and managing training curriculums for client programsActing as a resource for other QTS and managers with questions about Quality Events or Training Curriculums

Morrisville, North Carolina, Usa

Maintaining advanced knowledge and acting as a resource for a client programCompleting Quality Review for calls and documentation for a client programPerforming change control on new and revised documents that were utilized for medical information fulfillmentsActing as a mentor for new agentsImproving call documentation for the team by creating templates and references

Morrisville, North Carolina, United States

Responding to consumers and healthcare providers who called with medical inquiriesProcessing fulfillments for healthcare providersIdentifying and handling adverse events and product complaintsPerforming Change Control on new and revised documents utilized for fulfillments.Mentoring new agents

Morrisville, Nc

Led discussions about Diabetes self-management, including topics such as hypoglycemia, hypoglycemia unawareness, sick day guidelines, and medications.Mentored new colleagues on call management, patient education, call center policies, and the use of the database.Worked with experienced colleagues to help them improve their call efficiency and motivational interviewing skills.Acted as a team resource for Diabetes knowledge.Led our program's Impact Planning team, making changes to improve colleague engagement and processes.

Raleigh, Nc

Worked directly with a physician and a group of patients in the clinic.Educated individuals about their lab results, diet, medications, and condition management.Identified high-risk situations and used appropriate triage.