Suzanne Coyle Email & Phone Number

12Heaney Ave, Parkwest Industrial Estate Dublin 12.

• Overall management of allocated key customers
• Processing of new parts and product lines, working with the origination department ensuring all artworks are received when due and informing customers of any changes required and the timescale involved. Maintaining new.
• Input of customers orders onto the systems and monitoring from production to delivery.
• Dealing with quality issues from receipt of complaint to the issue of a Corrective Action Report in accordance with the customer SLA’s and pharmaceutical code of practice.
• Communicating all issues/requirements from customers to senior account managers ensuring they are aware of all new sales leads and any upcoming projects.
• Management of stocks including Kanban and forward ordering.

• Managed sales leads on behalf of the external sales team.
• Followed up on sales leads to potential customers for new and existing business
• Processing of quotations, all incoming orders from stock, ordering non-stock products from suppliers.
• Sourcing of new suppliers and products for the division.
• Negotiating and maintaining contracts with suppliers.ensuring competitive cost prices

• Processing of all incoming orders to invoicing status.
• Responsible for credit control for all 30 day accounts
• Handling customer calls and queries

• Answering all incoming calls
• Processing of both debtors and creditors ledgers IT SYSTEMS:MS Excel(advanced), MS Word, Powerpoint, PECAS Vision System, Sales Force.