Suzanne Cranfield Email & Phone Number

Amsterdam, North Holland, Netherlands

Seabed is specialized in technical services aimed at the development and implementation of both hardware and software for off-shore and on-shore industries. Besides a highly qualified staff, the company offers a wide range of high-quality instruments ranging from GPS equipment, hydrographic tools and geotechnical equipment.

Amsterdam Area, Netherlands

– Wrote business cases (financial and implementation plans) for new development projects– Analysed existing product features to produce gap analysis reports– Designed workflows used to design new tools and interfaces– Acted as subject matter expert for developers during testing and implementation– Wrote process documentation and training materials for existing and new systems– Trained and provided user support post implementation of new systems

Amsterdam Area, Netherlands

– Managed Genscape’s European IT development team and external contractors– Coordinated development work across multiple simultaneous project– Developed project requirements and release strategy– Coached co-workers in the writing of effective product requirement documentation– Wrote product documentation throughout project lifecycle: specifications & requirements, budgets, testing scenarios and user guides– Trained co-workers and customers regarding product enhancements

Amsterdam Area, Netherlands

– Managed customer service in Europe across all product lines– Developed customer-focused product and functionality enhancement specifications– Coordinated European product development activities with a U.S.-based IT group– Trained internal and external product users regarding new processes and tools

– Produced a gap analysis of existing Pricing & Position Management processes– Designed new processes to meet the new requirements of the business– Scoped and implemented a tender process for possible vendor solutions

'S Hertogenbosch, Netherlands

– Explained business requirements and market rules to external consultant (Sapient) during development of new deal capturing system – Created functional specifications and testing scripts for new electricity P&L and position reporting system – Analysed and reported various financial and position results for different commodities

– Advised how to integrate the new Trading & Billing system into their business processes – Produced documents specifying system modifications to meet client requirements– Created testing scenarios and performed User Acceptance Testing – Trained and provided support for both internal users and external consultants (SAP)

Hove, U.K.

– Produced statistical reports for the Board, management teams and external national bodies (pre privatization) – Analysed electricity usage, pricing and tariff data for internal teams and external bodies– Wrote functional requirements and testing scripts for pricing system tool– Trained the sales team regarding contract pricing and use of the pricing system

Education record

Education record