Suzanne Cunningham Email & Phone Number

London, GB

London, United Kingdom

London, England, United Kingdom

• Spearheading projects for programme, operational and policy improvements.
• Collaborating with SEAS Manager in multiple areas, including; accounts management, data collection and analytics, and reporting.
• Collate, analyse and prepare operational and financial data for quarterly reports to committees, board, and audits.
• Provide training and ongoing support to SEAS Associate.

Toronto, Canada (Remote: London, UK Since April 2021)

• Managed all daily operations and end-to-end customer communication with the key driver of continual improvement. Ensured consistency of messaging and executed critical updates.
• Developed and managed customer-tracking, document-management and data-capture processes - robust yet flexible enough to accommodate 70% customer increase over 4 years. improving workflow efficiencies, collaboration.
• Designed, launched and managed complex processes critical to the delivery of a globally recognised assessment programme with strict confidentiality requirements and 225% growth within 1 year.
• Created and delivered personalised training to 250+ individual customers and contractors, Regularly reviewed and updated processes for continual improvement.
• Identified and implemented process changes to improve data collection for audit, creating significant time savings and improved productivity. Created and maintained accurate records. Reviewed and validated data for.
• Developed and implemented new procedure for receiving and documenting fee payments.

London, United Kingdom

• Rebranded to Boldyn Networks - June 2023(Fixed Term Contract - Medical Cover)
• Project managed successful full office fit-out and relocation to new premises to accommodate 200% increased head-count. Collaborated with all stakeholders and aided decision-making. Resolved and closed snagging items.
• Managed daily office operations. Collaborated with all departments and facility management for seamless provision of resources and services.
• Executive Assistant to CEO for UK and Ireland.
• Reconciliation of all company credit cards in support of Finance team.
• Developed cross-functional relationships and provided additional support to the wider team to maximise efficiencies, including; onboarding of new hires, credit card reconciliations, document management, health and.

Toronto, Ontario, Canada

• Optimised delivery of organisational operations with a focus on process improvement.
• Managed monthly financial accounts and assisted with audit preparations, in support of the Finance Director and according to policy.
• Collaborated with key stakeholders on annual conferences. Maintained detailed records, tracked modifications and monitored expenses in line with budgets.
• Managed Health and Safety compliance.
• Developed cross-functional relationships, supporting Finance, Policy, Research and Marketing teams.
• Supported Executive Director and Operations Director in multiple areas, including policy writing and reviews.

Toronto, Ontario, Canada

• Coordinated day-to-day operations to facilitate organisational excellence. Liaising with all departments and building management to anticipate problems and resolve issues.
• Coordinated resources for all meetings and promotional events. Managed expenses and reimbursements in line with relevant contracts and policies.
• Supported Executive Director with diary management, executing travel bookings including; flights, hotels, transportation, itineraries and accommodating special requirements.
• Managed logistics during complete office renovation.
• Initiated and maintained processes for provision and distribution of key marketing materials. Identified trends and forecasted requirements to maximise efficiencies and cost savings.

Sydney, New South Wales, Australia

• Led and motivated diverse team. Improved engagement, productivity and quality of outputs.
• Proactively collaborated with all departments to advocate for the customer and customer service team to drive initiatives for problem solving and root cause identification, creating process and reporting improvements.
• Identified, investigated and facilitated resolution to service delivery issues. Generated process improvements resulting in significant savings in financial, material costs, and customer good-will.
• Identified, investigated and facilitated resolution to service management issues, resulting in company-wide improvements to processes, communication and inter-department understanding, creating extensive savings in.
• Coordinated with in-house and off-shore customer service teams, plus local and international suppliers, to expedite responses and resolutions.
• Managed coordination of high volume corporate and school orders.

Sydney, New South Wales, Australia

• Coordinated resources for Call Centre Team.
• Advocated for the customer and customer service team in negotiations with other departments.
• Facilitated response management of escalated customer contacts and delivered positive outcomes for the customer and the business.
• Collaborated with Distribution Centre for issue management, and problem resolution.
• Managed coordination and redistribution of returned orders.

Sydney, New South Wales, Australia

• Managed company frontline reception.
• Elevated Customer Service team response to order fulfilment issues through analytical and strategic order coordination through multiple suppliers.
• Managed coordination and redistribution of returned orders.

Dunedin, New Zealand

• Diploma in Advanced Therapeutic Massage (with Merit) from Otago Polytechnic.Self employed Remedial Massage Therapist.
• Launched and expanded successful independent business with a growing and diverse client base.
• Empowered clients to reclaim their health and movement for an improved quality of life.
• Continual improvement through ongoing professional and personal development.Areas of Expertise:- Deep Tissue Massage- Stress management & pain relief- Work related overuse pain and injuries- Sports injuries.

Sydney, Australia

• Promotion and marketing at Travel Expo's throughout Australia - Elevated and promoted the brand and product nationally.
• Seasonal marketing and travel agent training - Customised and delivered presentations to promote updated product to diverse audiences.
• Customer relations and insurance claim management - Coordinated with head office in Paris, France, to expedite resolutions for customers within policy.
• Reservation consultant - Tailored products to meet client needs and wants.
• Order processing
• General office support

Dunedin, New Zealand

• Maintained and distributed training resources to agriculture industry nationally.
• Provided administrative support to agriculture consultants.
• Supported office manager with day-to-day operations.

Dunedin, New Zealand

• Customer service and order management: - Managed response to direct customer order lines for New Zealand and Australia. - Actioned response to customer inquiries - investigating issues and reporting outcomes..

Dunedin, New Zealand

• Processed high-volume wages and deposits.
• Managed in-person account inquires and cash handling.