Suzanne Damon Email & Phone Number

Houston, Texas, United States

At Stargel Office Solution in Houston, TX, I'm the Senior Production Specialist, making sure everything runs smoothly every day. I oversee our production operations to ensure we get our tasks done on time. One of my main jobs is to keep an eye on quality control, so I regularly check in to catch any defects and fix them up. I'm all about making things better, so I analyze our production processes to see where we can improve. Whether it's finding ways to work more efficiently or cutting costs, I'm on it. I like to stay ahead of the game, so I'm always keeping up with what's happening in our industry.But it's not just about me - I'm also here to support my team. I lead and mentor them, giving them the guidance and training they need to do their best work. Together, we create a collaborative environment where everyone's efforts are aligned with our company goals.

Houston, Texas, United States

During my tenure at Kofax, now Tungsten Automation, based in Houston, TX (Remote) from 2021 to 2024, I served as a Senior Solutions Engineer. My primary focus was on driving effective sales engineering initiatives. I began by conducting thorough interviews to understand the specific business needs of our clients, then crafted ROI analyses to demonstrate the tangible benefits of our solutions.Utilizing critical path analysis, I assessed risks and drew upon my theoretical understanding of project management concepts to support our sales endeavors. Juggling multiple sales campaigns simultaneously was the norm for me, ensuring each one was meticulously planned and flawlessly executed, including all training sessions, scheduling, and reporting activities to key stakeholders.Remaining at the forefront of technological and industry-specific knowledge was essential to maintaining our competitive edge and fostering innovation within the team. This commitment to ongoing education empowered us to stay ahead of the curve.Throughout my time at Tungsten Network, I led numerous high-stakes sales campaigns, ensuring seamless coordination and delivery of SaaS presentations and demonstrations to diverse audiences. By applying solution-selling techniques in alignment with the Kofax Sales Process AI Solutions, I consistently achieved positive results.I firmly believe in cultivating an environment of innovation by embracing feedback and maintaining a flexible work style. This approach not only contributed to positive customer satisfaction but also supported professional engagement and growth within the team.By continually acquiring and applying up-to-date industry knowledge, I played a key role in sustaining both my personal expertise and the competitiveness of our team in the market.

Houston, Texas Area

During my time at Quadient (formerly Neopost) in Houston, TX from 2019 to 2020, I served as a Senior Solutions Analyst. My role focused on optimizing outbound document management for small to medium businesses by conducting comprehensive analysis of client communication workflows.I developed and executed multi-channel delivery strategies for transactional documents, ensuring seamless integrity and security. I advanced client operations by automating business processes and eliminating manual tasks, which significantly improved customer efficiency.To highlight the business value of our output management software, I implemented robust solution-selling strategies. This included fostering strong C-level relationships within major accounts and delivering consultative support for sales technology plans aligned with departmental financial objectives.Throughout my tenure, I drafted detailed business case proposals and statements of work to address client objections and fulfill solution requirements. By leveraging my extensive industry experience, I consistently met and exceeded solution sales targets.My ability to troubleshoot and resolve complex issues was supported by my understanding of procedure documentation, hardware, and software, ensuring smooth operations and client satisfaction.

Houston, Texas

Awarded Presidents Club 2018. During my time at Konica Minolta Business Solutions in Houston, TX from 2017 to 2018, I served as a Senior Solutions Consultant. My role centered around leveraging my expertise in Enterprise Content Management (ECM) to identify opportunities for imaging and advancing technology.I conducted thorough assessments to uncover client needs, workflow inefficiencies, and environmental challenges. From there, I developed tailored solutions to address these pain points, ensuring they aligned closely with client expectations and needs. I orchestrated customer meetings to build relationships and generate interest, drawing on a deep understanding of each company's goals and applications.Drafting proposals and statements of work was a key part of my role, where I addressed client objections and expectations in detail. I led solution implementation, training and logistics, using customized illustrations and diagrams to ensure clarity and impact. Collaboration with design and installation teams was essential to ensuring accurate pricing and component integration for each project.Throughout my tenure, I pioneered the development of customized ECM solutions, with a strong focus on enhancing client document management systems and workflows. I facilitated effective training sessions to ensure seamless adoption of new systems by client personnel.I assessed project success and profitability, consistently driving improvements in solution delivery and enhancing client satisfaction.

Houston, Texas Area

During my time at Xerox, formally Dahill in Houston, TX from 2016 to 2017, I served as a Senior Account Executive within the Public Sector. My role focused on developing and maintaining strategic relationships with public sector clients to drive retention and revenue growth.I performed detailed cost analyses and worked closely with management and cross-functional teams to streamline communication and enhance account management processes. I maintained meticulous sales CRM tracking to promptly resolve customer issues and maintain high standards of service.Managing a diverse portfolio of solution opportunities ranging from $10K to $500K+, I oversaw each project from initial analysis through to final implementation. I acted as the primary point of contact for customer inquiries and managed campaigns to ensure alignment with client objectives, driving business development within my territory.

Houston, Texas Area

During my tenure at Canon Business Process Solutions in Houston, TX from 2014 to 2016, I served as a Facility Manager for ExxonMobil Records Facility. My role involved managing employees and directing detailed facility records management, collection and spearheading process improvement initiatives to enhance service growth within the organization.I formulated and communicated process strategies, including return on investment (ROI) and technical workflow analysis, to global business units. Implementing new procedures, policies, and processes was crucial to improving business operations and ensuring regulatory compliance. As a Project Manager, I coordinated audits to verify adherence to established procedures and collected metrics for detailed status reporting and strategic planning.I provided technical interpretation of record-keeping processes for system requirements and facilitated educational seminars, demonstrations, and facility tours to support client engagement and enhance productivity.Presenting findings and proposals to Senior Level Executives, I influenced decision-making and strategic direction, focusing on fortifying productivity and service solutions for business unit clients. My comprehensive workflow assessments and surveys resulted in tailored recommendations for hardware, software, and services, ensuring seamless translation of record processes into technical specifications to support business activities.Championing process optimizations, I successfully streamlined operations and improved compliance measures throughout the organization.

Dallas/Fort Worth Area

During my time at Ricoh USA in Plano, TX from 2009 to 2014, I held the role of Business Process IT Manager. My focus was on managing employees and designing and implementing complex business solutions, serving as a subject matter expert in modernizing organizational processes and improving technological efficiency.I analyzed client environments to propose tailored recommendations, leveraging my in-depth knowledge of solutions and assessment services. I orchestrated cross-functional team efforts to ensure pricing accuracy and project profitability, troubleshooting enterprise-wide hardware and software issues and providing viable support to C-level and IT stakeholders. My consultative approach to analyzing customer needs ensured successful service presentations and demonstrations.I rationalized enterprise operations by executing customized IT solutions that addressed specific business challenges. I drove customer engagement through expert presentations and demonstrations, which led to improved service adoption. By conducting thorough assessments and implementing strategic improvements, I consistently achieved project success and profitability.I also collaborated closely with design and installation teams to maintain comprehensive pricing models for all service components.Additionally, I have experience as a Systems Engineer II at Levi, Ray & Shoup in Richardson, TX, Project Manager at FedEx Kinko’s (now BullSi) in Dallas, TX, Systems & Solutions Engineer II at Océ North America in Irving, TX, and Systems Analyst at The Document Company Xerox in Irving, TX.