Responsible for managing a team to drive long range and fiscal year planning, including development and monitoring of OKRs for the Atlassian Sales and Services team. Develop and refine processes across Sales and Atlassian to drive operational efficiency.

Manage the Learning and Development and Program Teams for the Customer Success and Innovation department.

Responsible for driving strategic programs across our customer-facing technical teams. Work closely with team leaders from across the globe to develop best practices and drive innovation in customer success at scale. Accountable for driving clean project execution against a plan to deliver measurable outcomes for the customer and the business.

Identify data-driven themes within current and prospective customer base to determine product needs vs professional service offerings and define the best solutions. Creating process, training, and promotional materials for each solution.• Develop customer lifecycle and success from sales to support, including scaling onboarding process to serve 50% more customers to provide same level of service with fewer touchpoints• Develop product roadmap for podcast product offering by assisting in market research, capturing and analyzing current customer requests along with sales cycle feedback. Presenting data focused trends to executive leadership to define features with the most impact• Run operational enablement of subcontractors, including contract management, skills inventory, coordination of training, and auditing and approving invoices for payment• Evaluated budget and functionality to determined tool sets used to develop process improvements and enhance operational efficiency across internal and external teamsClients: Fidelity, Alcon, Carnival, Dell

Partnered over 10 global customer accounts, which generated a combined annual revenue of 1.6M, from pre-sales to renewal by strategically guiding them in the success of their internal YouEarnedIt program. Negotiated product enhancements driven by data that created greater client satisfaction.• • Created Customer Tier Structure and Standardized Account Management Process by Tier ensuring appropriate support across customer base • Mentored Associate Account Manager and Customer Program Manager by guiding them in the overall strategy, daily tasks and goal creation• Assisted in the creation of cross-functional process with Sales, Customer Success Managers, and Marketing to allow for efficient and effective communication cross-departmentally • Managed Vendor Partner roadmap by consolidating and communicating customer needs, defined process, tracked and communicated progress internallyClients: Comcast, NBC, Valet Living

Worked with accounts to define product, branding and marketing solutions that met clients’ business objectives. Managed multiple concurrent customer and internal teams to develop solutions and build trusting relationships to improve tangible outcomes. Identify and scope contracts and up-sell opportunities.• Created net new product offering to serve Law Pay customers by conducting market research alongside design, defining MVP product offering with internal and customer buy in, and creating high level year long roadmap.• Facilitated information gathering workshops, customer review sessions, and presented new branding for Partnerships for Children • Assisted in creation of new JIRA process management process for product management, design and engineering team including creating new issue types and flows for product development process

Analyzed and defined customers’ business strategy, determined technical solutions, and rolled out team strategy to achieve business goals. Managed a team of 10 Digital Producers and 4 Designers who conceptualized, designed, guided, executed and reported on technically complex projects and products for customers across multiple verticals. • Set quarterly team and team’s personal goals to align with Spredfast company goals • Mentored and guided team members to grow skills and define career pathing specific to each member. • Presented quarterly team metrics and with data-informed suggestions to drive performance, resource allocation and triage competing priorities• Collaborate with sales, account managers, design and product teams to scope solutions that meet the customer’s needs within their budget • Identified repeatable solutions based on market demand and create package offerings and sales materials

Senior Engagement MangerScoped, strategically guided and managed enterprise or complex accounts to help create a strong customer partnership during seamless project management and completion. Key Responsibilities and Accomplishments:• Acted as a partner to strategically guide, develop, manage and report on digital and socialmedia campaigns• Worked closely with Sales team and potential clients in sales process to define and scope solutions and custom integrations• Created solution architecture and planned the development effort• Worked directly with brands, media customers, and agencies to create multi touchpointcampaigns for mobile, web, broadcast and in venue to create higher brand awareness anddrive engagement• In charge of evaluating and resourcing other Engagement Managers on incoming projectsClients: NFL, McDonalds, BBDO , Viacom, Food Network, Fox Sports, Citi, Estee Lauder

Responsible for high customer satisfaction and implementation of custom projects. Performed with a unique blend of solution strategy and project management to maximize clients’ goals. Established best practices and coordinate successful scope, design, build, and deployments across internal and external project teams• Instructed customers on how to best leverage the Mass Relevance API• Supported customers virtually and onsite to help guide through successful deployments of newcampaigns• Worked with customers to train and grow adoption of the Mass Relevance product acrossmultiple business groups

Responsible for the health and growth of large accounts. Work with clients to build strategic partnerships by understanding their needs and making recommendations. Coordinate and delegate project management, implementation, creative and support activities. Drive social media and web content initiatives for marketing campaigns to ensure successful outcomes.

Served as customer point of contact and responsible for managing and executing assigned projects involving online marketing. Prior to project start, reviewed the Project Handoff to understand project scope, timeline, deliverables and budget; made adjustment recommendations if required. Delivered projects on time and in budget with high customer satisfaction.

Assisted with executing online strategies and projects for clients. Produced, tested and implement client programs including emails, forms, newsletters and web pages. Collected and presented results for client programs.

Assisting at events, including set up, vendor coordination, and break down procedures. I also worked as the personal assistant/ office manager for the owner in 2006-2007.