Suzanne Dickerson

Suzanne Dickerson Email and Phone Number

Order to Cash Leader & Professional | Order Management | Invoicing/Billing | Process Improvement | System Integration @ NoBlue2
Suzanne Dickerson's Location
London Area, United Kingdom, United Kingdom
Suzanne Dickerson's Contact Details

Suzanne Dickerson work email

Suzanne Dickerson personal email

n/a

Suzanne Dickerson phone numbers

About Suzanne Dickerson

Highly motivated, customer-focused and adaptable leader with extensive experience heading global Order Management, Billing and Support teams in a fast-paced Finance and Order to Cash environment. Adept in Order Processing, Billing/Invoicing, E-Billing Portals, Accounts Receivable, Entitlements, Customer Services, Renewal/Subscription Management and Order to Cash System Integrations. Highly skilled in managing projects across system migrations, acquisition integrations and process improvement transformation initiatives. Thrives on being an advocate for driving change management, enhancing efficiencies and streamlining processes. A confident and effective communicator who builds trusted, productive relationships with international stakeholders at all levels. An approachable and supportive mentor and coach, with a passion for developing team collaboration and performance across virtual teams.Core competencies includes: - Order Management - Invoicing/Billing - Ebilling - Entitlements/Product Provisioning - Order to Cash Process Improvement / Transformation - Order to Cash System Integration - Leadership & Remote Management - Communication - Collaboration & Team Building - Customer Focus - Change Management Software Proficiency: - Microsoft Office - Zuora - NetSuite - SAP - Salesforce.com - SharePoint - Workday

Suzanne Dickerson's Current Company Details
NoBlue2

Noblue2

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Order to Cash Leader & Professional | Order Management | Invoicing/Billing | Process Improvement | System Integration
Suzanne Dickerson Work Experience Details
  • Noblue2
    Principal Consultant - Billing Specialist
    Noblue2 Oct 2022 - Present
    United Kingdom
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  • Clarivate Analytics
    Head Of Order Management, Billing & Entitlements, Order To Cash
    Clarivate Analytics Oct 2016 - Apr 2022
    London, England, United Kingdom
    Led the global team, accountable for accurate and timely processing and distribution of orders, invoices (one-off transactional and annual subscription), e-billing portals, credit/rebills, invoice adjustments and provisioning customer product entitlement access and trials. In addition, managed incoming internal and external invoice and entitlement Case Management queries.Selected Accomplishments:• Led and represented the department through a highly complex full CRM, Billing and Financial system integration and process transformation project. • Created a new team in India (hiring 25 positions) due to divesture and relocation of operations from Costa Rica. Hired, trained and transitioned workloads to successfully deliver on time with seamless continuation of functions. • Delivered a number of Acquisition integrations into the department, engaging and training team members on the new processes to facilitate successful mergers.
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  • Thomson Reuters
    Director, Order Management, Finance Operations
    Thomson Reuters 2012 - 2016
    London, England, United Kingdom
    Led the global Sales Order processing, Billing and Entitlement departments with responsibility for daily operations. Accountable for the accurate processing and distribution of sales orders, signed contracts, creation of invoices, credit/rebills, invoice adjustments, customer product entitlement access and trials and internal and external invoice and entitlement queries via Case Management.Key Accomplishments: • Managed the ‘Renewals’ workstream in the Order to Cash finance system migration project to SAP. • Consulted and led the Australian and New Zealand Thomson Reuters legal division on a 2-month secondment in Australia. Identified process gaps and submitted improvement recommendations, which were successfully implemented.
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  • Thomson Reuters
    Director, Sales Order Processing And Customer Support
    Thomson Reuters 2008 - 2012
    London, England, United Kingdom
    Accountable for the EMEA Sales Order Processing, Contract Administration, Billing and Customer Support departments. Direct responsibility for EMEA processing of sales orders, signed contracts, creation of invoices, credit/rebills, invoice adjustments and Customer Services. Dotted Line responsibility for EMEA Contract Administration and Customer Technical Support, managing on-site people issues.Key Accomplishments: • Collaborated with global counterparts to implement SalesForce.com Case Management to record and report on all incoming customer related queries.
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  • Thomson Scientific
    Manager, Sales Order Processing And Sales Support
    Thomson Scientific 2002 - 2008
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  • Thomson Scientific
    Team Lead, Sales Order Processing & Accounts Payable
    Thomson Scientific 1999 - 2002
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  • Mdf Systems Ltd
    Receptionist/Accounts Assistant
    Mdf Systems Ltd 1993 - 1999

Suzanne Dickerson Education Details

  • Norwich City College
    Norwich City College
    Accounting And Business/Management
  • Thorpe House School
    Thorpe House School

Frequently Asked Questions about Suzanne Dickerson

What company does Suzanne Dickerson work for?

Suzanne Dickerson works for Noblue2

What is Suzanne Dickerson's role at the current company?

Suzanne Dickerson's current role is Order to Cash Leader & Professional | Order Management | Invoicing/Billing | Process Improvement | System Integration.

What is Suzanne Dickerson's email address?

Suzanne Dickerson's email address is su****@****e.co.uk

What is Suzanne Dickerson's direct phone number?

Suzanne Dickerson's direct phone number is +1 773-736*****

What schools did Suzanne Dickerson attend?

Suzanne Dickerson attended Norwich City College, Thorpe House School.

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