Suzanne Allen Email & Phone Number

Worcester, MA, US

Boston, Massachusetts, United States

Boston, Massachusetts, United States

Northborough, MA

• Directly manages the relationships with the manufacturer and AllCare Plus Pharmacy Manufacturer Support Services Division
• Responsible for training new hire staff and current staff to ensure all employees are fully trained on current policies and procedures, job expectations and responsibilities, as well as company growth and industry.
• Delegated to be the direct point of contact with the client
• Supervises and coordinates daily workflow of staff to ensure tasks are completed timely and accurately
• Determine work procedures and expedites daily workflow of HUB client
• Schedule staff and make necessary changes to reduce overtime to limit company expenses

Webster, MA

+ Nominated and selected into a 2 year program within first 6 months of being at the company+ The WLN engages and empowers women as leaders, and encourages personal career growth and the development of others through mentoring, volunteerism, challenging assignments, networking, and formal learning activities + Member of the Communication Strategy sub-group.

Webster, MA

+ Develop activity metrics and report trends to upper management on a weekly/monthly basis and as needed+ Motivate and guide a staff of 18 to achieve performance expectations and to maximize their capabilities for their career growth as well as highlighting the resulting team benefits+ Keep upper management informed of existing and potential problem.

Framingham, MA

• Monitors performance of direct reports to ensure adherence to policies, and exceptional levels of customer service is continuously provided to both internal and external customers
• Knowledge of third party insurances’ rules and procedures impacting reimbursement
• Well-versed with all federal, state and HIPAA privacy regulations with thorough knowledge of CPT and ICD-10 coding protocols and procedures
• Uses effective coaching and management techniques to maintain a highly motivated and collaborative staff of 11
• Provides activity metrics and status updates to management monthly
• Oversees third party and client billing accounts totaling over $47 million

• Forecast and track the fundraising efforts of the company – raising over $45,000 (2016) and $53,000 (2015)
• Analyze and present the cost/benefit ratio of the events
• Organize and implement multiple fundraising events; including the Company Online Auction that raised of $10,000
• Facilitate meetings and delegate responsibilities
• Q3 2014 & 2015 Pacemaker Award for efforts on Heart Walk Committee

• Promoted to manage brand new reimbursement team in October 2015 as a result of healthcare industry shift
• Responsible for managing over $36 million in client accounts receivables
• Develop, identify and prepare monthly evaluations of client trends/concerns to recommend improvements and provide visibility to upper management’s decisions
• Assist the Manager and Supervisor in analysis of problems for root cause and solutions
• Implement new processes and procedures for team and improve efficiencies and effectiveness over time
• Assemble client bill agreements and work with Sales team to execute

• Coordinate and execute Finance Department BBQ and Holiday Party
• Lead Finance Department 2014 Yearbook Committee
• Maintain company culture
• Organize and conduct employee appreciation events
• Q4 2014 Pacemaker Award for efforts on the Yearbook Committee

• Initiate team training binder, conduct training, and mentoring of four new team members
• Work collaboratively with cross-functional teams to resolve claims and payer issues involving Blue Cross and Blue Shield
• Manage, train, and evaluate Pilot-Intern program
• Conduct interviews of potential employees
• Assist with projects and special assignments as directed to support the department goals
• Identify and quantify payer and claim issues and propose solutions

• Compile and update New Employee Orientation PowerPoint presentation
• Welcome and conduct Finance Department New Employee Day One Orientation
• Develop new employee training documents and binder

• Communicate with insurance companies to obtain payment information, claim status, and resolve payer issues
• Follow-up on third party claims until paid, denied, or adjusted to ensure resolution of patient accounts in assigned receivable
• Maintain over 95% accuracy overall for assigned accounts receivables
• Review, investigate, follow-up and respond to incoming correspondences
• Identify and research assigned accounts receivables and provide solutions
• Develop projects and delegate to Project Team to improve efficiencies and reduce overall outstanding accounts receivables

• Manage and supervise traditional residence halls of up to 650 students
• Supervise, evaluate, and provide on-going development of 8 Resident Assistants
• Design, coordinate and implement Resident Assistant Training
• Organize and facilitate housing assignments and changes
• Develop and revise various policies and procedures in the Residence Life Office
• Interview candidates for Resident Assistant positions