Suzanne Doud Email & Phone Number

Hemel Hempstead, United Kingdom

To work closely with the Divisional Controller (DC) to help manage his workload and organise his daily tasksProviding administrative support for 8 Regional Managers and 74 retail storesOrganising and maintaining diaries, making appointments for the DC and all Regional ManagersOrganise and attend meetings, take minutes and dictationsProduce documents, briefing papers, reports and presentationsScreening phone calls, enquiries and requestsArranging travel and accommodation, booking and organising meeting rooms and lunch for all levels of seniorityManaging whereabouts,time sheets and holidays for a team of 17Reconcile and maintain expenses; mileage, monthly invoicing for all travel arrangements, lunch and stationary ordersSubmitting weekly reports to Head Office, adhering to company deadlines for the CEO of the companyKey holder to Divisional Office, access to company safe and book keeping of the petty cashDistributing and producing a certificates and gift vouchersDevise and maintain office systems, including data management, filing, etcMeet and greet visitors at all levels of seniorityBuild and maintain good working relationships with internal and external personnel remaining professional and objective at all timesUsing 100% discretion and providing confidentiality at all times

Hatfield Road, St Albans, Hertfordshire, Al4 0Jj

Deputising for the Sales Administration Manager.Entering sales orders on to the Strategix system, making bookings for key accounts in line with their supplier agreement schedules. Providing and checking all details of the orders are correct.Liaising with the Operations department regarding stock availability and allocating orders as required.Raising invoices and credit notes, liaising with credit control to ensure customers are within their agreed credit limit.Resolving customer queries in a professional and timely fashion.Providing an after sales support function.Liaising with the account coordinators/sales to resolve price queries.Using customers own bespoke order management systems to retrieve orders, bookings, delivery information and labels and to provide information on stock availability

Hemel Hempstead, United Kingdom

Providing quality customer service maintaining a professional manner at all times. Working closely with the Event and Group Organisers to ensure all their requirements are met or investigating and offering alternatives.Providing full administrative support to the Events Manager and Group Sales Team. This will include booking Groups and Events on the Reservation System. Price testing and liaising with the Commercial Team to ensure prices are loaded correctly. Producing and checking contracts for Event Organisers. Ensuring all in-house departments and customers are provided with the correct information.Updating the CRM system, so that each stage of the booking, including customer communications, are logged and filed.Providing additional support for the Tour Operators Team placing bookings for the overseas customer base. Communication by letter, email, telephone or fax to provide a main point of contact for all customers.Providing additional support for the Group sales team when call volumes are high

Hemel Hempstead, United Kingdom

Haven Holidays, Caravan Holiday sitesProviding quality customer service while making bookings on the reservation system.Making Out bound calls to customers, advising them of the latest deals and offers to increase sales.Having the drive to succeed, meeting set sales targets on a daily basis.Having the initiative to switch sell, if their first choice is not available, find and book an alternative.Induction of new starters on the reservation and telephone system.

Watford, United Kingdom

Responsible for administration of the wages, hours, holiday and sick pay for a team of 5 Ordering stock and making sure all figures including daily sales were balancedMaintaining the daily running of the store making sure it was presentable and fully stockedDealing with the customers on a one 2 one basis, to aid them in finding the footwear they desiredLiaising with other stores when required

Education record

As Level, Fine Art, Grade B

11 Gcse'S, Inc Maths, English, Double Science All At C Grade Or Above.