Head Of Operations And People (Fractional)
Self-Employed
AeroLeads people directory · profile
Suzanne Doughty Email & Phone Number
Head of Operations and People (Fractional)
at
Self-employed
LinkedIn matched
✓ Verified Jul 2026
2 data sources
Profile completeness 71%
Current company
Role
Head of Operations and People (Fractional)
Location
Victoria, British Columbia, Canada
Who is Suzanne Doughty? Overview
A concise factual answer block for searchers comparing this professional profile.
Quick answer
Suzanne Doughty is listed as Head of Operations and People (Fractional) at Self-employed, based in Victoria, British Columbia, Canada. AeroLeads shows a matched LinkedIn profile for Suzanne Doughty.
Suzanne Doughty previously worked as Director of People and Operations at Forge Technical Solutions and Senior Operational Manager: Customer Care (Consumer) at Shaw Communications.
Company email context
Email format at Self-employed
This section adds company-level context without repeating Suzanne Doughty's masked contact details.
Self-employed
Review company-level records connected to Suzanne Doughty before choosing the right outreach path.
Profile bio
About Suzanne Doughty
Hi, I’m Suzanne 👋As a Senior Leader with over 10 years of experience, I specialize in driving customer loyalty, operational excellence, and team growth in high-performing environments. I’m passionate about using data-driven strategies to optimize customer experiences and streamline processes, helping businesses reduce churn, increase engagement, and achieve sustained growth.What sets me apart is my commitment to fostering cultures where teams feel empowered, valued, and inspired to deliver their best work. I’m a hands-on leader who thrives on solving complex challenges, whether it’s building successful customer retention programs or leading teams through transformation. With a proven track record of success, I’m excited to connect with others who share my passion for delivering exceptional results and creating positive, inclusive workplaces where both employees and customers can thrive.
Current workplace
Suzanne Doughty's current company
Company context helps verify the profile and gives searchers a useful next step.
9 roles
Suzanne Doughty work experience
A career timeline built from the work history available for this profile.
Director Of People And Operations
Senior Operational Manager: Customer Care (Consumer)
Motivated & led a Leadership team (~Upwards of 12 Direct Reports, 180 In-Direct Reports) responsible for handling incoming chat conversations (through the LiveEngage Platform) related to all life cycle stages a customer was in (billing, product, and retention conversations). Biggest focus in this role was improving our efficiency in the LiveEngage Platform (new tool) and, increase profitability while providing exceptional internal and external customer experiences. Swiftly moved all employees to a remote workforce (COVID) and ensuring a positive employee experience throughout was a priority.
Mar 2020 - Jul 2023
Operational Manager: Loyalty & Retentions (Consumer)
Motivated & led a Leadership team (~Upwards of 8 Direct Reports, 120 In-Direct Reports) responsible for handling incoming calls (through Cisco Finese) where the sole focus was to retain that customers loyalty & business. The biggest focus in this role was to reduce churn, while providing world class customer service.
May 2018 - Mar 2020
Supervisor: Regional Sales (Business)
Motivated & led a Sales Team of 15 advisors that were responsible for handling incoming calls/emails to generate Sales opportunities to hit Sales targets. Biggest focus in this role was to increase revenue, sale funnel activity, and referrals while right sizing Businesses.
Aug 2017 - Jun 2018
Supervisor: Loyalty Care (Consumer)
Motivated & lead a team of 20 advisors that were responsible for handling incoming calls/emails to retain customers business and loyalty. Biggest focus in this role was to decrease our disconnection rates and increase customer loyalty while providing exceptional customer experiences.
May 2016 - Aug 2017
Human Resource Recruiter (Consumer & Business)
Responsible for Screening/Interviewing and Hiring for multiple different disciplines across multiple different regions. Biggest focus in this role was to close the Time to Fill Rate (hire quality applicants quicker) and increase the Tenure of our Employees.
Jun 2015 - May 2016
Internal Customer Support (Consumer)
Nov 2013 - Jun 2015
Customer Service Representative (Consumer)
Nov 2011 - Nov 2013
FAQ
Frequently asked questions about Suzanne Doughty
Quick answers generated from the profile data available on this page.
What company does Suzanne Doughty work for?
Suzanne Doughty works for Self-employed.
What is Suzanne Doughty's role at Self-employed?
Suzanne Doughty is listed as Head of Operations and People (Fractional) at Self-employed.
Where is Suzanne Doughty based?
Suzanne Doughty is based in Victoria, British Columbia, Canada while working with Self-employed.
What companies has Suzanne Doughty worked for?
Suzanne Doughty has worked for Self-Employed, Forge Technical Solutions, and Shaw Communications.
How can I contact Suzanne Doughty?
You can use AeroLeads to view verified contact signals for Suzanne Doughty at Self-employed, including work email, phone, and LinkedIn data when available.
Find 750M verified contacts
Search by job title, company, industry, location, and seniority. Export verified B2B contact data when you need it.
Start free trialPeople with similar names
Check these profiles if this is not the Suzanne Doughty you were looking for.
View similar profiles
