Suzanne Doukas Niermeyer Email & Phone Number

As a Data Analyst, my duties include:•Interpret data, analyze results and provide ongoing reports•Develop and implement data collections and other strategies that optimize efficiency and data quality•Acquire data from primary or secondary data sources •Filter and “clean” data, and review system reports•Work closely with customers to prioritize business and information needs•Locate and define new process improvement opportunities

Mystic, Connecticut

Providing editing and ghostwriting services to local authors to help them produce publishable manuscripts.• Suggesting formats to communicate the message. • Rewriting and restructuring the text to fit the format. • Moving entire paragraphs and sentences to improve flow. • Ensuring consistent structure by adding or deleting headings. • Identifying gaps in content, and supplying or describing the needed copy, so the author can resolve them. • Deleting content that is outdated or that does not achieve the desired marketing focus or tone.• Developing an effective system for handling trademarks and notes.• Check accuracy of facts

Groton, Ct

Create aesthetic, functional, saleable kitchen and bath designs using computer aided design software and the National Kitchen and Bath Association guidelines. Conduct client interviews to elicit design requirements and assess customer’s style acumen. Assist clients with product selections in order to optimize design concept.• Sold 65% of 12 kitchens designed • Increased overall product sales by 12%

Managed scheduling and performance of Worldwide Technology Engineering’s support teams for electronic document management solutions built on Documentum®, SharePoint®, and Open Text® technologies.• Established a 24x7 resource support model, thereby ensuring continuous, timely responses to technical issues for global clients. Reduced unresolved issues and escalations by 50%.• Developed operational standards for consistent, quality driven technical responses from support teams, and lessening ambiguity in work environment. Increased resource performance leading to 50% decline in open Help Desk tickets• Directed change control for the Global Document Management System (GDMS) program. Successfully implemented 7 minor and 3 major system releases.• Facilitated cross-functional technical support team meetings – level 2, 3, and 4. Improved incident and issue management processes as measured by reduction in Help Desk ticket escalations.

Groton, Ct

Collaborated with cross-functional business teams and software engineers to convert drug development documentation, manual workflows and lifecycles into GDMS system objects and automated processes for the development of Pharmaceutical Sciences’ business requirements.• Led Pharm Sci requirements analysis and verification activities for the design of the new GDMS. Authored, reviewed, edited system development documents. Communicated system development updates to all invested business lines. Achieved successful design, release, and deployment of the global electronic document management system.• Led the User Acceptance Test Expert Working Group tasked with ensuring quality functional design of GDMS v1.0 release. Successfully deployed first major release on-schedule.• Served as Communications Lead for Global Quality Assurance and Systems group. Managed all changes to the web development application. Developed training elements for Pfizer intranet users.• Reviewed design documents to ensure alignment with business standard operating processes, FDA Good Management Practices, and Code of Federal Regulations (CFR) 21 Part 11 compliance.

Groton, Ct

Directed the Pharm Sci regional support team for the successful completion and submission of the Chemistry, Manufacturing, and Controls (CMC) section of Pfizer’s regulatory dossiers.• Assessed the document management and system support needs of product development teams; assigned Operations Group personnel to support projects. Achieved consistent completion of submissions by corporate assigned due date.• Provided business analysis and system requirements for PS GDMS. Contributed to the successful design, release, deployment, and user acceptance of the new system.• Co-authored and approved all training materials, and conducted user training. Succeeded in promoting user adoption of system as measured by account creations.• Represented Pharm Sci as Business Lead on cross-divisional team for Worldwide Development’s Document Management and Publishing System support team. Defined user and system requirements, approved on-line training modules, and ensured compliant use of the system in support of submissions.

Groton, Ct

Maintained electronic and hard-copy files in accordance with company, and federal document retention policies. Provided multi-faceted support for drug product project teams. Formatted submissions per regulatory requirements. • Managed Pharmaceutical Science’s project documentation repository. Developed and delivered system training leading to the standardization and enhanced compliance of documentation processes within Pharm Sci.• Designed, implemented, and managed the Groton Test Procedure and Groton Specification Number Requisition System. Established Pharm Sci’s first electronic, validated system for tracking new, version controlled procedures and specifications destined for regulatory documentation.

Ba, English

Activities and Societies: Chi National Psychology Honor Society Phi Beta Kappa National Honor Society Pfizer Global Research.

Associates In Liberal Arts, English

Activities and Societies: Phi Beta Kappa