Suzanne Dunkley Email & Phone Number

West Yorkshire

Bradford, United Kingdom

I led the development of an employee focused HR service to Bradford Council, supporting 18,000 staff to deliver positive outcomes for the citizens of Bradford District. With a strong OD and employee engagement focus, I led the development of policies, processes and practices to help BMDC get the very best from its people.Our strategic Workforce Development Programme was fully supported by the Executive and Leader and concentrated on improvements across the entire employee experience. I was honoured to be the Public Service HR Director of the Year, 2017 awarded by PPMA and was nominated by the staff of BMDC.

Uk

I joined Northern Rail to help the HR team plan and deliver lasting change and improvement for their staff and customers.I joined the team on a temporary basis to provide the following skills:Successful leadership of cultural change programmes across small, medium and large organisations in both the public and private sectorsDevelopment of business focused, strategic HR teamsDevelopment and implementation of future operating modelsDevelopment and implementation of HR strategies, policies and proceduresDevelopment of positive, sustainable and meaningful relationships with unionsTUPE transitions, integration and M&AWhilst at Northern Rail, I led on the following key projects:The development and successful implementation of a Voluntary Leavers Scheme (VLS) which led to a £2.7m saving for the organisationA review of the HR Business team, along with the strategic review of Northern's approach to disciplinariesA review of Northern's approach to sickness absence and the inplementation of an attendance strategyThe development of Northern's Front Line Managers Development Programme Strategic advice to the HRD on a best practice structure for the HR Department

Devised and delivered a programme of transformation to improve customer focusDeveloped TfGM's future operating modelDeveloped and led TfGM's organisational effectiveness review, resulting in a 15% cost saving over 3 years, whilst minimising redundancies Developed TfGM's Communications Strategy and detailed action plan to improve TfGM’s communications in line with its £4 billion network expansionAuthored, negotiated and implemented TfGM’s full suite of HR policies and proceduresSignificantly reduced the number of disciplines and grievances through the development of a bespoke values and behaviours training programme Developed positive relations with UNIONSDevised and delivered a programme of Integration for 100+ staff from district councils Designed and implemented TfGM's 'Future Leaders' & Employment Placement programmesReduced absence from 14 days per employee per annum in 2009 to 6.35 in 2013

Halifax, West Yorkshire

Head of the organisational development function for a staff base of 10,000Led 2 major programmes to develop cultural change and improved ways of working for over 10,000 staffLed the implementation of a new HR Management Information System, integrating 5 systems to serve 10,000 staffCentralised the HR and Change function, resulting in a 10% cost saving to the authorityLed the strategic solution for the Job Evaluation project resulting in a saving of £1m in the senior management structureDeveloped and implemented Calderdale's 'Future Leaders' and apprenticeship programmes Implemented a new online recruitment system

London, United Kingdom

International HR lead across UK, France, Germany and USDeveloped and implemented a new operating model in a professional services environment to help Group NBT plc survive the dot.com bustDownsized the organisation by 50% and then regrew it by 150% in line with external market forcesOpened offices in Europe, and led the HR function for the global operationLed a cultural change programme for over 100+ staff to improve productivity via improved customer service, resulting in an increase in new business of 20%Authored and implemented a full suite of cost effective people management strategies, policies and procedures, including skills audits, a flexible benefit scheme, learning and career development plan and integrated appraisal system