Develops and maintains a cultural "Customer Intimacy"relationship with all customers of Dymax (internal and external) by providing prompt, accurate, and professional assistance.Duties and Responsibilities includes the following:- Answer customers' inquiries promptly and professionally- Web chat services - Review customers' contract requirements, follow documented work instructions (provided) for necessary information before processing, and contact customer if needed- Communicate with customers and Global company departments professionally and effectively- Process customers' orders promptly and accurately by the end of day- Proof all order entry documents and forward orders information to appropriate departments- Forward order confirmations and tracking information to customers in a timely matter- Contact customers promptly by phone and email on late shipments, back orders and any other updates- Process quotes and pricing requests in timely matter according to procedure- Create export paperwork and forward documents including shipment information to international customer- Forward MSDS and PDS to customer as requested- Forward product literature request to Sales Administration as requested- Maintain JDE address book database- Maintain equipment rental agreements and buyouts- Ability to multitask according to daily priorities- Other duties as assigned to support the department

- Maintained Mutual Aid Plan web-based sites for Healthcare facilities for several states- Provided in-depth web-based product support to internal and external clients inquiries by resolving incoming inquiries via phone or written internet based email - Collaborated with the Technical support team members to properly respond to technical inquiries-mAssisted in preparing mutual aid regional disaster exercises for healthcare facilities - Maintained website Everbridge Alert Notification System and Constant Contact Email Marketing- Followed up customer calls to clients to ensure client satisfaction- Communicated customer feedback and issues to the team and leadership- Administrative support to Principal and Vice President - Prepared and organized meetings / seminars for over 300 people- Office management activities; purchased office supplies, filed documents

Coordinating meetingsPurchasing office, medical supplies JDE systemOrdering security and medical personnel uniformsProcessing new and replacing identification badge for employee, contractor Accessing security site and log to employee badgeArchiving for Environmental Health Services DepartmentBack up for front desk reception dutiesParticipating (ACE) Achieving Competitive Excellence

High volume of inbound, outbound customer calls (English & French)Provide prompt resolution to customer inquiries by providing appropriate and accurate informationAccurately document and update records in required systemsAble to maintain diplomacy and tact when dealing with upset or escalated callsAssisting local office maintaining roster accuracy and with any problem they need help withFollow up calls in a timely manner to ensure customer satisfaction Remote Elevator Monitor (REM) alarm dispatcher, configure assisting field agent upload software Programming elevator telephone with American Disability Act (ADA) Parts Ordering and parts locating