Suzanne E Clark Email & Phone Number

Position Description:The UK HR Access CSG & CUG representative coordinates support for the UK Country Support Group responding and advising on queries for the Payroll applications, currently HR Access, EJS, ePayslips and eMIAR. The role as CSG representative includes approving System Change Requests, Problem Records, confirming funding and initiates any new project involvement. Representing the UK on CUG tasks, taking direction from the Europe EDAP IT Manager.• Production Maintenance process – Overview/assist/approve where requiredo Validate ManageNow severities raised by CSG. Reassign to Service Management or reject as appropriate.o Review approval forms for sev 2 ManageNow's, ensuring sizing and business case is stated. Get CSG manager sign-off and raise up to CUG Mgr and EMEA BIE for approval o Review ManageNow's status with AMS & CSG co-ordinating inclusion and testing of ManageNows in the monthly code delivery process. Activate escalation process if needed.o Review and prioritise with CSG the backlog of ManageNow's & CR's for the Country.

Worked with customers to formally documented their requirements in a Statement of Requirements (SOR) Acted as a liaison between non-technical end users and technical developers and vice versa. Appointed UK representative for the world wide e-HR application which enabled employees to update their personal details on line, meticulously controlled all aspects of the application, tested new platforms, provided 3rd line technical support, represented the UK on communication conference calls, responsible for improvement ideas for the tool to encourage user friendliness User acceptance tested and implemented various UK e-HR applications. Wrote SQL queries with competence Provided Project Office support on various HR projects, experienced with MS Office and PM Office Travelled to different IBM locations to provide training on HR Systems