Suzanne Eason Email & Phone Number

In my current role, I take inbound calls from high-value clients. These calls involve a high level of problem solving and collaboration between departments to obtain resolution for clients. I am proud to be in the top 5% of all agents for the past three quarters in both quality review metrics and customer NPS scores. I am a nesting coach for new agents and participate in call calibration sessions and quality call reviews.

- Experienced retail banking manager with a passion for talent development, relationship building with customers and operational excellence. - Well-versed in mortgage and consumer lending, including application, fulfillment, underwriting and closing- Outstanding record of success in branch operational and compliance responsibilities. - Leader in retail banking- consultative sales process and follow up. - Passion for working with business customers and helping them… Show more - Experienced retail banking manager with a passion for talent development, relationship building with customers and operational excellence. - Well-versed in mortgage and consumer lending, including application, fulfillment, underwriting and closing- Outstanding record of success in branch operational and compliance responsibilities. - Leader in retail banking- consultative sales process and follow up. - Passion for working with business customers and helping them to grow their business and develop a long-lasting relationship. - Highly energetic personality- cheerleader for excellence in sales, operations and customer experience. I enjoy building a team that fosters these values. Show less

Clearwater, Fl

- Responsible for the day-to day operations and management of a team of 12 underwriters, prequalifiers and processors for Citifinancial’s Expanded Lending Program within SunTrust Bank.- I was the direct supervisor of all aspects of mortgage pre-qualification, underwriting submission, processing, pre and post closing and audit processes. Additionally, I assisted clients in workout situations to save loans before they moved into a foreclosure status. - I managed the vendor relationship… Show more - Responsible for the day-to day operations and management of a team of 12 underwriters, prequalifiers and processors for Citifinancial’s Expanded Lending Program within SunTrust Bank.- I was the direct supervisor of all aspects of mortgage pre-qualification, underwriting submission, processing, pre and post closing and audit processes. Additionally, I assisted clients in workout situations to save loans before they moved into a foreclosure status. - I managed the vendor relationship between title and appraisal companies, and I immensely enjoyed the partnership between Citifinancial and SunTrust Bank. I got the opportunity to facilitate a successful partnership between SunTrust Bank and Citifinancial Show less