Suzanne Edwards Email & Phone Number

Congleton, Cheshire

Main responsibility is ensure consistent messaging across the Congleton business to maintain a transparent, informed, and motivated workforce. Duties include: Developing Communication Strategies: Creating and implementing internal communication plans to ensure consistent messaging across Congleton.Content Creation: Writing and editing the Congleton Newsletter and Monthly Team Brief. Event Organisation: Planning and overseeing bi annual internal events like town hall meetings and Q&A sessions to boost employee engagement.Feedback Monitoring: Gathering and analyzing staff feedback to adjust communication strategies accordingly.Promoting Company Culture: Ensuring that internal communications support a cohesive and positive company culture (supporting and promoting internal campaigns).

Congleton, Cheshire

Focused on supporting the business in developing efficient business processes, optimizing resources, motivating people and ultimately satisfying customers. Currently managing a team of 3 with specific responsibility for facilitating improvement through the use of the EFQM Framework and supporting activities which promote the culture of Congleton.

Siemens Industry, Iadt Division, Manchester

Identification of key processes through use of QFD and mapping of processes into the Siemens RPH. Also responsible for creation and deployment of training for key processes and competency measurement for the division. Active participant in the Process Improvement programme at all levels including facilitator and assistant trainer for the use of the PROBLEM tool. EFQM Assessor and involved in EFQM rolling score assessment and also the preparation, submission and organisation of Excellence Award submissions.

Manchester

Managing 22 people (4 teams each with Team Leader), responsibilities as Customer Service Manager included: Integration of customer service activities for various businesses due to acquisitions; Budgeting, planning and control of controllable costs against 2 cost centres (Order Management and Call Reception); Development of customer / supplier relationships; Management of internal customer service relationships ensuring satisfaction with the level of service provided by a central function; On going improvement leading to increased department productivity levels; Implementation of SPIRIDON and various other in-house tracking tools.