Suzanne Flaherty Email & Phone Number

Maguire

-Answers and responds to telephone and email inquiries, requests for changes and information, and written correspondence received from customers/agents using established guidelines and techniques.-Accurately relays information regarding coverage and rates using established underwriting guidelines including reinstatements.-Provides agent direction and assistance in utilizing available on-line tools including: underwriting rate and rule manuals, and other on-line customer facing resources. -Also includes entry and quoting assistance in Personal Lines. -Provides technical direction and assistance to agents concerning password Resets, resending uploads and downloads, troubleshooting premium discrepancies And system errors. -Also will appropriately escalate more complex technical issues for resolution.- Researches/reconciles discrepancies in direct billing records such as misapplied payments, legal collections and EFT; makes policy payment plan changes as necessary.- Track transaction history (phone, processing, follow-up) through proper documentation.- May act as a "go to" person for Customers offer guidance and information to help resolve all requests and complaints.-Instrumental in the success of new business explaining procedures and displaying a positive work ethic.- Effectively handles escalated phone calls by diffusing negative situations and resolving issues in a timely and effective manner.- Displays a willingness to assist in other operational areas when the need arises.- Other duties as may be assigned. Marketing, Binding& Advising Coverage.

Worked with People that suffered traumatic Brain injuries.Learning Skills to get back to life.-Diet planning Heart health and diabetes.-Planning and making Dr appointments and occupational therapy.-Teaching how to Budget, Bill paying,setting up checking accounts and check writing.- In charge of Menus, Meal planning, Teaching nutrition,sanitation,knife skills and kitchen utilization.-In charge of Food Services and purchasing with food companies.-In charge control of food cost.-Trained staff with a Sanitation Program.-As well a lot of one on one care.

-Food Prep serving 100 people to 1200 at a time.-Cooking, Menu planning Gannet, Staff coordination.- Incorporated and trained staff entire sanitation program.-Sanitation Certified.-Planed and developed corprate Sanitation program.-Weddings, Major political events, Bar mitzvahs, -Entertainment nights.- Setting up Pasta carving stations.

Nutrition

Certified Diet Tech and Sanitation

Nutrition