Suzanne Forward Email & Phone Number

St. Paul, Mn, Us

Business Systems Analyst & Quality Assurance LeadEngaged as a Business Analyst to assist in the implementation of the Dassault 3DExperience for Specification and Regulatory Information Management• Engaged to assist with the replacement of a decommissioned PLM system• Facilitate requirements gathering sessions• Add requirements and test cases to ALM Quality Center• Add requirements to ADO as User Stories• Create IT Process documentation• Test 3DS Specification and Regulatory Information Management functionality• Organize and manage Business SIT and User Acceptance testing, results and defects• Assist the Software Validation team with FDA Validation

Global, Us

Engaged on numerous projects leveraging internal legal, Vi Global (Aderant) and BigHand products• IT Analyst engaged to plan for, elicit, document and analyze business and technical requirements• Facilitate working sessions with stakeholders and vendors to ensure traceability of product requirements • Support the development of design documentation• Document business processes and identify opportunities to refine existing processes• Provide QA with testing scenario’s ensuring requirements are measurable

London, Gb

Engaged on numerous projects including:• IT Mergers and Acquisitions Senior Analyst engaged to work on software transition, communications, orientation and transition of M&A to operations• Project coordinated and documented the decommission of a sun setting application• Assisted Product Owners in leading, directing, and reviewing all activities associated with delivering Tax and Audit technology products (SurePrep, Caseware, Document Processing, WiFi as Primary, Webex Upgrade)• Work collaboratively with Tax and Audit Subject Matter Experts (SMEs) and technical teams and other project managers on development projects during all phases of software development life cycle• Facilitated and documented the vetting of IT projects in the pipeline with IT leads and Directors• Tasked with creating documentation including requirements in Azure DevOps, user stories, acceptance criteria, feature descriptions, PowerPoint decks, user guides, process flows and wireframes• Tasked with managing user product adoption of Webex including usability, training, communications

Minneapolis, Mn, Us

Engaged by Medtronic to manage the MyCareLink-Heart App launch and field sales certification.Responsible for leading key marketing initiatives and programs to help drive App adoption, Experience, revenue and market share for the US and Overseas Cardiac Rhythm and Heart Failure business.• Develop the process for and manage field certification• Manage requests for clinic activation • Develop forms and templates for requests, approvals and rejection• Manage product launch activities• Facilitate cross functional team status meetings• Update scorecards• Ensure Marketing initiatives are measured and reported to ensure effective execution

Eden Prairie, Mn, Us

Engaged to lead the Verscend Network and Payment Accuracy product teams in the development of a Visualization and Reporting tool.• Defined and managed project scope• Facilitate and Interview Internal and external stakeholders to document user stories in the user story tool (Aha!) for the Dashboards and Visualizations, to design a self-service entryway for clients to understand the progress and value of Verscend’s work on their behalf. • Lead process sessions to identify and document existing business processes, as well as propose enhancements to business processes• Identify, prioritize and execute on process reengineering to ensure standardization and consistency as well as simplification and efficiency• Work with external design teams to develop prototypes for the client and marry the designs with the requirements• Work with the internal engineers and subject matter experts to build the user stories, identifying operational, financial and compliance reports, identify data sources and conduct UAT

Reading, Ma, Us

Senior Analyst at Prime Therapeutics. Projects included: Benefit Plan Modelling Tool, Eligibility file layout, Multiple Accumulators, IT Security, Medicare Drug Specialty, Rhode Island MDR, Executive Planview ReportingExecuted independently on large complex projects working closely with internal and external stakeholders to ensure superior customer and client experience• Defined and managed program and project scope• Executed independently on large complex projects working closely with internal and external stakeholders to ensure superior customer and client experience• Defined and validated business needs with the project team• Participated in stakeholder analysis and identified subject matter experts needed for work effort• Assessed capability gaps, determined solution options and approach, and defined solution scope• Planned overall business analysis approach and activities for projects including user acceptance testing• Prepared for, conducted, and documented elicitation sessions• Managed requirements traceability to solution scope, objectives, system requirements, and testing• Participated with leadership to define and implement best practice activities for Business Analysis• Adhered to business analysis disciplines and standards in accordance with the Prime Project Lifecycle methodology

Minneapolis, Mn, Us

Responsible for supporting the implementation of the new portfolio intake process including standing up the idea and demand management modules in ServiceNow and on-boarding the IT and business area client(s)• Elicited, captured and analyzed functional, data and reporting requirements with a focus on software configuration, IT and business process needs using Agile StartNow methodologies• Conducted gap analysis for each process that is in scope and facilitated solution definition• Conducted and documented gap analysis with reporting portfolio managers between out of the box reports from the software and current reports supporting the process. • Facilitated requirements and design sessions with the software vendor and client implementation teams to define solutions• Documented business and system requirements and solution design outputs from design sessions• Created Functional workflow documentation and support• Defined and documented business rules, supporting processes, and forms requirements with business process consultant and portfolio directors• Created End user training and education support including materials development• Supported QA• Assisted IT and Operations with contingency planning• Assisted IT and Operations with defining issue resolution processes and planning other support expected to be needed after go live• Developed on-boarding workbook.to support repeatable business area operations integration into new demand management process• Coordinated business area on-boarding with IT and business operations resources and leadership • Supported business operations procedures, training and post go-live support

Reading, Ma, Us

Projects include: Medicaid Readiness, Synchronized Claims Adjudication, Clinical Review Reporting, New Product development, Pharmacy Case Management, Compliance and IT Security• Provided support to a number of Government Programs, Commercial and IT initiatives within Prime • Defined and managed program and project scope• Coordinated and executed on program and project requirement gathering• Wrote requirements and worked with cross company stakeholders to ensure approvals• Provided facilitation, mediation and communication • Acted as a Liaison between IT and the business• Mitigated risks, tracked issues and actions• Reported status to the Program Owner

Reading, Ma, Us

Data Analytics Warehouse Network & ClearScript Reporting• Led the DAWN and ClearScript initiatives by creating strategy plans, project planning and assigning of resources. • Introduced SDLC processes with agile review processes• Reported status to the Director of Client Engagement and Chief Information Officer• Ensured documentation and transition planning are delivered to the client as part of a project phased approach• Provided delivery schedules for data integration of multiple source systems by end of year• Implemented an issue tracking process and system• Implemented Enhancement management• Responsible for communication and release planning• Managed time, issues, resources and budgets• Ensured timely delivery of end user data warehouse reports

Us

Capability Project Manager for eVisor - the Identification and Stratification program for all of UHG. • Drives the operations clinical platform strategy for the broader eSync platform. • Management of Business analysts managing complex initiatives that deploy new and existing operational capabilities. • Performs the role of mentor and coach to team members. • Led the eVisor and Customer Eligibility initiatives by creating strategy plans, project planning, assigning resources. • Mitigated risks, tracked issues, • Support design, development, testing, and implementation.• Report portfolio status to Sr. Director and VP

Optum Health Production Management• Drive process improvement and document accordingly. Develop all communications with business partners. • Act as the liaison and oversee product development with the business, developers and QA teams. • Anticipate customer and stakeholder needs and strive to provide solutions. • Conduct release management organization and incident analysis. • Gather requirements for 8 online customer facing applications and support third party vendor interaction.

Center of Excellence • Gather and analyze requirements for the Claims Services division. • Create context and functional diagrams to help during the facilitation of Joint Application Requirements sessions. • Instrumental in writing scenario’s to ensure thorough testing of the developed application

St. Paul, Mn, Us

• Project Coordinator/ Business Analyst on PLM, QMS and CRM projects • Created system use cases, system test cases and oversaw execution. • Created data mapping sheets and Visio flowcharts of business process. • Created the FDA validation document requirements, including validation plans, system management plans installation qualifications, operational qualifications, and performance qualification protocol and reporting documents. • Created e-learning modules for an international audience using Adobe Captivate. • On the MatrixOne Manufacturing Bill of Materials project, created quality assurance scripts and testing as well as logging test defects using Quality Center.

St Paul, Mn, Us

SAP Analyst/Trainer

Msc, Entrepreneurial Studies

Ba Hons, History & Politics