Suzanne Forward Email & Phone Number

St. Paul, MN, US

• Business Systems Analyst & Quality Assurance LeadEngaged as a Business Analyst to assist in the implementation of the Dassault 3DExperience for Specification and Regulatory Information Management
• Engaged to assist with the replacement of a decommissioned PLM system
• Facilitate requirements gathering sessions
• Add requirements and test cases to ALM Quality Center
• Add requirements to ADO as User Stories
• Create IT Process documentation

Global, US

• Engaged on numerous projects leveraging internal legal, Vi Global (Aderant) and BigHand products
• IT Analyst engaged to plan for, elicit, document and analyze business and technical requirements
• Facilitate working sessions with stakeholders and vendors to ensure traceability of product requirements
• Support the development of design documentation
• Document business processes and identify opportunities to refine existing processes
• Provide QA with testing scenario’s ensuring requirements are measurable

London, GB

• Engaged on numerous projects including:
• IT Mergers and Acquisitions Senior Analyst engaged to work on software transition, communications, orientation and transition of M&A to operations
• Project coordinated and documented the decommission of a sun setting application
• Assisted Product Owners in leading, directing, and reviewing all activities associated with delivering Tax and Audit technology products (SurePrep, Caseware, Document Processing, WiFi as Primary, Webex Upgrade)
• Work collaboratively with Tax and Audit Subject Matter Experts (SMEs) and technical teams and other project managers on development projects during all phases of software development life cycle
• Facilitated and documented the vetting of IT projects in the pipeline with IT leads and Directors

Minneapolis, MN, US

• Engaged by Medtronic to manage the MyCareLink-Heart App launch and field sales certification.Responsible for leading key marketing initiatives and programs to help drive App adoption, Experience, revenue and market.
• Develop the process for and manage field certification
• Manage requests for clinic activation
• Develop forms and templates for requests, approvals and rejection
• Manage product launch activities
• Facilitate cross functional team status meetings

Eden Prairie, MN, US

• Engaged to lead the Verscend Network and Payment Accuracy product teams in the development of a Visualization and Reporting tool.
• Defined and managed project scope
• Facilitate and Interview Internal and external stakeholders to document user stories in the user story tool (Aha!) for the Dashboards and Visualizations, to design a self-service entryway for clients to understand the.
• Lead process sessions to identify and document existing business processes, as well as propose enhancements to business processes
• Identify, prioritize and execute on process reengineering to ensure standardization and consistency as well as simplification and efficiency
• Work with external design teams to develop prototypes for the client and marry the designs with the requirements

Reading, MA, US

• Senior Analyst at Prime Therapeutics. Projects included: Benefit Plan Modelling Tool, Eligibility file layout, Multiple Accumulators, IT Security, Medicare Drug Specialty, Rhode Island MDR, Executive Planview.
• Defined and managed program and project scope
• Executed independently on large complex projects working closely with internal and external stakeholders to ensure superior customer and client experience
• Defined and validated business needs with the project team
• Participated in stakeholder analysis and identified subject matter experts needed for work effort
• Assessed capability gaps, determined solution options and approach, and defined solution scope

Minneapolis, MN, US

• Responsible for supporting the implementation of the new portfolio intake process including standing up the idea and demand management modules in ServiceNow and on-boarding the IT and business area client(s)
• Elicited, captured and analyzed functional, data and reporting requirements with a focus on software configuration, IT and business process needs using Agile StartNow methodologies
• Conducted gap analysis for each process that is in scope and facilitated solution definition
• Conducted and documented gap analysis with reporting portfolio managers between out of the box reports from the software and current reports supporting the process.
• Facilitated requirements and design sessions with the software vendor and client implementation teams to define solutions
• Documented business and system requirements and solution design outputs from design sessions

Reading, MA, US

• Projects include: Medicaid Readiness, Synchronized Claims Adjudication, Clinical Review Reporting, New Product development, Pharmacy Case Management, Compliance and IT Security
• Provided support to a number of Government Programs, Commercial and IT initiatives within Prime
• Defined and managed program and project scope
• Coordinated and executed on program and project requirement gathering
• Wrote requirements and worked with cross company stakeholders to ensure approvals
• Provided facilitation, mediation and communication

Reading, MA, US

• Data Analytics Warehouse Network & ClearScript Reporting
• Led the DAWN and ClearScript initiatives by creating strategy plans, project planning and assigning of resources.
• Introduced SDLC processes with agile review processes
• Reported status to the Director of Client Engagement and Chief Information Officer
• Ensured documentation and transition planning are delivered to the client as part of a project phased approach
• Provided delivery schedules for data integration of multiple source systems by end of year

US

• Capability Project Manager for eVisor - the Identification and Stratification program for all of UHG.
• Drives the operations clinical platform strategy for the broader eSync platform.
• Management of Business analysts managing complex initiatives that deploy new and existing operational capabilities.
• Performs the role of mentor and coach to team members.
• Led the eVisor and Customer Eligibility initiatives by creating strategy plans, project planning, assigning resources.
• Mitigated risks, tracked issues,

• Optum Health Production Management
• Drive process improvement and document accordingly. Develop all communications with business partners.
• Act as the liaison and oversee product development with the business, developers and QA teams.
• Anticipate customer and stakeholder needs and strive to provide solutions.
• Conduct release management organization and incident analysis.
• Gather requirements for 8 online customer facing applications and support third party vendor interaction.

• Center of Excellence
• Gather and analyze requirements for the Claims Services division.
• Create context and functional diagrams to help during the facilitation of Joint Application Requirements sessions.
• Instrumental in writing scenario’s to ensure thorough testing of the developed application

St. Paul, MN, US

• Project Coordinator/ Business Analyst on PLM, QMS and CRM projects
• Created system use cases, system test cases and oversaw execution.
• Created data mapping sheets and Visio flowcharts of business process.
• Created the FDA validation document requirements, including validation plans, system management plans installation qualifications, operational qualifications, and performance qualification protocol and reporting.
• Created e-learning modules for an international audience using Adobe Captivate.
• On the MatrixOne Manufacturing Bill of Materials project, created quality assurance scripts and testing as well as logging test defects using Quality Center.

St Paul, MN, US

SAP Analyst/Trainer

Msc, Entrepreneurial Studies

Ba Hons, History & Politics