Manage our Joint Commission Certified Acute Heart Attack Ready and Advanced Primary Stroke Center programs

Largest Ophthalmology Clinic in North Texas, with over 18 specialty physicians and four optometrists. Serve over 250 patients each day. Specialties included Plastics, NeuroOphthalmology, Glaucoma, Retina, Cornea and Uveitis. • Responsible for 32 administrative staff. Responsible for training, coaching an ongoing review of all employees in my departments; including staffing of clinics, timekeeping and assuring all practice operations maintained continuous quality improvement. •… Show more Largest Ophthalmology Clinic in North Texas, with over 18 specialty physicians and four optometrists. Serve over 250 patients each day. Specialties included Plastics, NeuroOphthalmology, Glaucoma, Retina, Cornea and Uveitis. • Responsible for 32 administrative staff. Responsible for training, coaching an ongoing review of all employees in my departments; including staffing of clinics, timekeeping and assuring all practice operations maintained continuous quality improvement. • Manage Call Center. Improved service to <1% dropped called and 98% calls answered within 30 seconds. Reduced absenteeism by 20%. Modified cash bag policy to include unscheduled audits. • Manage Insurance Verification department. Developed a productivity system with industry benchmarks. Improved work processes to reduce rework and edits for billing. • Responsible for Optical Shop. Implemented scheduling/ordering process. Increased sales 3% over FY2016. • Responsible for Surgery Scheduling. Ophthalmology Surgery scheduled at the Clements University Hospital, Out Patient Surgical Center and Laser Center. Approximately 35-40 surgeries performed per week. Responsible to manage block time, consents and payment. Show less

A 275 bed community hospital. Responsible for a work force of 82 allied health & administrative staff. • Managed Cardiopulmonary, Neurodiagnostic, Stroke Program, Outpatient Rehabilitation, Outpatient Testing & Sleep Disorder Ctr. • Designed documentation for Core Measures. Obtained initial designation as a Joint Commission Primary Stroke Ctr with successful resignation as an Advanced Primary Stroke Ctr.• Core member on task forces, resulted in the hospital receiving certifications… Show more A 275 bed community hospital. Responsible for a work force of 82 allied health & administrative staff. • Managed Cardiopulmonary, Neurodiagnostic, Stroke Program, Outpatient Rehabilitation, Outpatient Testing & Sleep Disorder Ctr. • Designed documentation for Core Measures. Obtained initial designation as a Joint Commission Primary Stroke Ctr with successful resignation as an Advanced Primary Stroke Ctr.• Core member on task forces, resulted in the hospital receiving certifications including an award from Caruth Foundation for best STEMI performance times, Chest Pain Accreditation Center Cycle 3, Advanced Primary Stroke Center & Disease Specific Certification for Shoulder, Knee & Hip Joint Replacement. IAC Accreditation for Echo Lab for adults. Ongoing successful CAP inspection of the Blood Gas Lab. • Core member system wide Policy & Procedure Committee/Chair MRMC Code Blue Committee. • Developed policies, procedures, goals & objectives for all reporting departments. Reported all Dept Performance Metrics. • Collaborated with Children’s Health System to open & staff a 12 bed Pediatric Unit. • Coordinated the didactic & clinical training of 15 Respiratory Staff members with the respiratory dept at Children’s Medical Ctr. • Core team member that opened & staffed Level III NICU & offers Nitric Oxide & high frequency ventilation. • Developed & implemented a plan to improve & remodel Sleep Disorder Ctr & add additional accreditation from American Association of Sleep Medicine for Out of Testing Ctr Sleep Studies.• Purchased new modular sleep equipment, implemented new reporting system which has cut scoring time & turnaround from test to physician to report sent to PCP less than 48 hrs. Developed process allowing PCP’s to directly refer their patients to the lab. • Doubled number of EEG’s performed each month on both inpatient & outpatient. • Achieved productivity below 35% of national benchmark (Solucient®) in Respiratory Therapy & Non-invasive Cardiology. Show less

• Eliminated agency use, saving $120K in salary expense over 6 months. • Strengthened and expanded Respiratory Therapy Services by adding a neuromuscular clinic and sleep lab that offered custom ventilation interfaces for noninvasive ventilation. Added a respiratory therapist to the lung transplant clinic to facilitate diagnostic testing. • Appointed to Hospital Policy and Guideline Committee. • Developed productivity system based on AARC time guidelines for… Show more • Eliminated agency use, saving $120K in salary expense over 6 months. • Strengthened and expanded Respiratory Therapy Services by adding a neuromuscular clinic and sleep lab that offered custom ventilation interfaces for noninvasive ventilation. Added a respiratory therapist to the lung transplant clinic to facilitate diagnostic testing. • Appointed to Hospital Policy and Guideline Committee. • Developed productivity system based on AARC time guidelines for staffing in Respiratory Therapy. • Core member of Accreditation Readiness team. • Responsible for 6 successful Joint Commission Accreditations of Blood Gas Lab. • Developed Policy and Procedures for Heart Failure Clinic. • Developed efficiencies with staffing clerical and multidisciplinary team members by sharing resources and modifying processes in the Transplant and Heart Failure Clinic. • Member of Core team responsible for outfitting and staffing the NICU expansion from 4 beds to 26 beds. Show less

• Developed, trained and staffed therapists for Pulmonary unit. • Developed and implemented successful Out Patient Pulmonary Rehabilitation Program. • Mentored and trained therapist to work in every area of the hospital (ED, ICU, MICU, NICU, Transplant).

• Member of the Design Team for a new Performance Appraisal System.