Suzanne Guy Email & Phone Number

Minnesota, United States

Madison, Wisconsin Area

• Team with CoreBTS Account Managers and manufacturer partners to communicate account activities (Examples: pricing structures, deals, product transitions, forecasting and other concerns/questions)• Make effective use of all resources for price programs and product research to help deliver competitive pricing and current products• Competent in calculating discounts and percentages to prepare accurate quotations (send direct to client or to assist AM with a proposal)• Responsible for preparing large orders ranging from $10K-$2M in manufacturer's websites and communicating order details to Purchasing• Manage order statuses while working closely with purchasers and distributors to fulfill orders to delivery• Work with Project Leads to help coordinate arrangements for projects involving hardware• Proactive in resolving client issues and responding promptly to ensure maximum satisfaction• Continually look for ways to maximize efficiency; process and procedure oriented

Hartland, Wisconsin

Contact customers 4-6 months prior to their Service contract renewal date to review current and future coverage, hardware refresh needs, pricing, rates and determine overall customer satisfaction with Merge products and SupportDraft contract documents and language based on contracting standards for a designated group of client partners and sales executives.Track calls and opportunities through CRM tool and applicable trackersImprove customer satisfaction by developing strong relationships with customers, vendors and Field Sales and Service teamsDevelop strong understanding of Merge Healthcare’s Software, License and Service Maintenance AgreementsReview, write and negotiate Service contract revisions to address business issues while protecting the company’s interestsPrepare and process customer Service agreements such as form non-disclosure agreements and evaluation of license agreementsLearn and stay educated on the products that are covered under Service contractsDeliver and exceed Service contract orders, revenue and pricing quotas while ensuring strict adherence to financial and company compliance requirementsSupport the Field team with producing accurate time-sensitive Service contract quotes as neededIdentify and communicate process improvements in the work process for customers and peers

Brookfield, Wisconsin, United States

Prepared financial contract packages and supporting paperwork for Lease/Loan products in accordance with program guidelines & credit requirementsExecuted on quoting process; including pricing runs, credit approvals, assignment and assumption status, lien searches and generation of proposalsSupported and assisted Sales Reps in the execution of finance sales cycle and account managementReviewed master lease/loan agreements/contracts to identify unapproved legal language; participated in legal negotiations between legal, sales, risk teams and the customerMaintained database tracking system to monitor the status of work in process & deal statusProactively facilitated daily calls with the sales teams to manage anticipated transfers during all quarter and year end pointsCommunicated deal status and identified follow-up requirements to the Sales, Credit and Management teamsParticipated in various customer calls which helped to strengthen the relationship & trust between the customer and GE businessProvided customers and business with excellent attention to detail and timely execution of all financed documents

Wauwatosa, Wisconsin, United States

Handled all regional incoming medical equipment orders and quotes by working closely with Sales Reps, Vendors and customers; worked through all logistics in getting the equipment to the customer in a timely and efficient mannerExcelled in handling multiple detail-oriented tasks and was recognized for excellence by being promoted to Senior Project ManagerPartnered with both Inside and Outside Sales Reps, Field Engineers, and Installation Specialists to drive consistent and successful performanceParticipated in weekly delivery calls to resolve and escalate issues across functions regarding contract requirements, credit, site readiness and material availability to meet customer commitmentsLed the team through the “next generation” of processes, including the digitization of the order management procurement and fulfillment processesMet customer and company commitments in orders, sales and receivable targets each quarter and year end pointsTook leadership role in training new hires on the Project Management role while continuing to maintain and helping to exceed targets throughout the yearOwned several projects which helped to drive logistics savings thru better data management and reduced billing issues from $7MM down to $3MM