Responsible for providing support for and enhancements to the MS Navision environment (in addition to others) to meet the needs of internal and external customers in rapidly changing and challenging business conditions.Managed various third party vendors to provide applications support as well as internal development.Managed and developed a cohesive New Applications Management Team (3 Applications Analysts and 1 Developer Analyst) responsible for MS Navision support and development, Finance application support, SQL and Web Development. Managed Performance Review Process for these employees, including goal setting, monitoring, coaching and annual reviews.Developed and maintained strong internal relationships with other departments, particularly the Finance and Commercial departments. Successfully managed various projects including development of the NAAFI Intranet.Gained good working knowledge of several new applications: MS Navision (ERP), Infostore (point of sale application integrated with MS Navision), Saffron (catering system

Responsible for providing stability, serviceability and enhancements to the SAP system to meet the needs of internal and external customers in a growing and ever-changing business environment.Managed group of six Application Specialists responsible for configuring and maintaining one or more of the nine implemented SAP modules as well as three Application Developers responsible for all SAP programming of reports, programs and interfaces. Managed Performance Review Process for these employees, including goal setting, monitoring, coaching and annual reviews.Interfaced with users to address issues, gathered requirements for changes, developed creative solutions and educated the users on the capabilities of the system. Created functional and technical specifications to be used in implementation as well as training documentation. Participated/conducted vendor selection for various projects.Collaborated with the IT Director, Infrastructure Manager and Project Manager to set strategic direction for the department and for the company. Assisted IT Director through the budget development process. Assessed resource allocation for staff development to ensure business flexibility and the implementation of leading edge technologies to support business processes.Led team members through complex business issues, providing solution-focused problem solving techniques.Maintained technical skills through hands on work alongside team, focused on Sales & Distribution. Also well versed in integration points with other modules: Materials Management, Finance, Controlling, Profitability Analysis and Service Management.Used Project Management skills to lead team to successful results on numerous projects including Upgrade to 4.6C, implementation of Asian Distribution Center in Hong Kong, integration of four snow brands purchased through acquisition.

MinoltaTeam Lead for version 4.6B implementation and upgrade for five divisions of Minolta.Managed employee resources and productivity of a ten-member team from five divisions of the company.Coordinated the implementation plans for each division, including global requirements from the parent company.Configuration lead for Sales and Distribution team. Work included set up of organizational structures, Customer Master Data, Sales Document Types, Billing, Pricing, Availability Checking, and Shipping. Development of technical specifications, configuration documentation and training materials. Participated in vendor evaluation for commissions processes.

Consultant for Sales and Distribution module for SAP R/3, providing functional support for two SAP implementations and an upgrade.

MinoltaConfiguration lead for SAP R/3 version 4.0B implementation of consumer products division of Minolta.Promoted to Team Lead for Sales and Distribution mid-way through project. Promoted to Senior Consultant after one year.Managed four client team members and one KPMG consultant.Trained team members in Sales and Distribution configuration. Coordinated training to the end-user community including development of training materials.Designed custom functionality for the company's commissions structure.

Responsible for over three hundred dealer accounts; Monitored stock levels and requested regional product transfers to optimize inventory allocation.Sales and Distribution Super User and Team Lead during SAP implementation. Developed business procedures and assisted consultants in the planning of the configuration.Developed and delivered SAP Training Courses for Dealer Service Department consisting of eleven representatives.

Sustained customer base increasing at forty percent annually, while implementing improvements in customer service.Utilized bilingual and interpersonal skills while developing relationships with international accounts.Liaison for Accounts Receivables Department regarding international currency transactions and tax laws.