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An enthusiastic and commercially-astute Senior Manager with 9+ years’ experience driving business growth and customer satisfaction. Recognised for improving financial performance through uncompromising sales and business development strategies, and the development of talent within an organisation.Specific areas of expertise include:LEADERSHIP: Proven capabilities in fostering a high performance high engagement culture and managing multi-disciplinary teams.CUSTOMER RELATIONSHIP MANAGEMENT: Skilled in connecting with key decision makers to develop and maintain systems and communication channels that enhance customer relationships.OPERATIONAL & PROJECT MANAGEMENT: Confident in addressing issues, tracking service metrics, managing budgets and leading individuals and teams responsible for service delivery.FINANCIAL MANAGEMENT: Astute financial skills with an ability to monitor key financial indicators to gauge performance, identify trends and develop strategies.DECISION MAKING: Agile decision maker with strong critical thinking skills, able to act quickly to ensure an effectual course of action is implemented.With a commitment to the delivery of solutions my background combines sales and operations to truly deliver visible results. While I consider myself ambitious, my key driver is about contributing and developing talent – I am confident working as part of a senior leadership team where I believe I am best placed to drive and support change.With strong connections in food and hospitality, I have a considerable network from which I can dial into, however the skills and experience I possess transition across into any industry sector whereby I can contribute and affect change.I am a woman of my word, and am highly motivated, resourceful and pragmatic. I thrive when I have an opportunity to build relationships and empower others, and enjoy offering solutions and driving change.Outside of work I love cooking, keeping fit and enjoy the outdoors.
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Regional Sales ManagerArgus LtdCanterbury, New Zealand
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Regional Sales ManagerArgus Nz May 2024 - Present
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Business Development Operations ManagerGood Honest Products Mar 2023 - Mar 2024Christchurch, Canterbury, New Zealand
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Sales Manager & Café Operations ManagerRangiora Bakery Feb 2016 - Mar 2023Rangiora• As a member of the Executive Team and Senior Leadership Team, I hold responsibility for $14m (wholesale business) and $3m (café business); building and promoting strong, long lasting customer relationships resulting in maximum representation in the businesses we partner with.• Devising sound growth centric strategy in order to identify and secure new business opportunities. • Accountable for building high-performing teams, who are set up to successfully deliver Rangiora Bakery’s strategic goals. • Actively selling into Australia and The Pacific Islands (50% wholesale business is offshore) and currently in negotiations with Japan, Taiwan and South Korea for a range of Retail and Foodservice product. • Ultimately responsible for all new product development generation and sign off. -
National Business Development ManagerFoodstuffs New Zealand Jan 2014 - Feb 2016Christchurch• Responsible for Gilmours, Toops & Trents (GTT), I increased the overall long term commercial profitability from national foodservice accounts with the aim of GTT becoming the supplier of choice.• Identified added value propositions, aiding mutually sustainable growth and profitability for both the customer and GTT.• Analysed market conditions and competitor activity to maintain a competitive advantage. • Managed supplier relationships and coordinated supplier negotiations for improved pricing and product support whilst managing customer product ranging and forecasting of bespoke/proprietary SKUs.• Fostered positive work relationships within Foodstuffs New Zealand and among GTT distribution partners was crucial to my ability to offer sound business based recommendations to my customers.• Conducted quarterly business reviews to ensure GTT maintained a clear understanding of business objectives, reporting on and adjusting agreed KPIs as required.• Extensive analysis of pricing (including P&L) ensuring GP’s ($ and %) and rebates were financially viable long term. -
Business Development ManagerFoodstuffs New Zealand Oct 2012 - Dec 2013ChristchurchAs Business Development Manager I maintained responsibility for Trents Wholesale and was responsible for managing existing multi site foodservice customers and sourcing new opportunities within the South Island.
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Sales RepresentativeTrents Wholesale Oct 2011 - Oct 2012Christchurch -
Business OwnerJinja Cafe Ltd May 2007 - Nov 2009ChristchurchBeing the owner of a small café I was responsible for the entire running of the operation-from cooking, to customer service, staff training, marketing, product development, stock control, cost analysis and the monthly accounts. Through hard work & a comprehensive understanding of the market place, jinja ltd grew to encompass catering, private functions, cooking classes, wholesaling jinja product to other cafes, business coaching & home consultations.
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South Island Sales ManagerSmail & Co Apr 2005 - Aug 2006ChrsitchurchKey to my success in this role was Identifying and securing new commercial projects within the South Island. Many of these were multi site operations, project managed by contractors. Consequently understanding the core customers’ business objectives was critical to implementing processes that ensured Smail & Co delivered products and services in line with these objectives. Identifying and creating needs awareness of all brands with clients translated into increased market share across all brands. Along with a new customer hit rate of 70%, through concise and competent cold calling, budget was constantly exceeded. I became part of the senior management team reporting to directors and other managers on territory performance, market trends and competitor information.
Suz Henderson Skills
Suz Henderson Education Details
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Economics & Marketing
Frequently Asked Questions about Suz Henderson
What company does Suz Henderson work for?
Suz Henderson works for Argus Ltd
What is Suz Henderson's role at the current company?
Suz Henderson's current role is Regional Sales Manager.
What is Suz Henderson's email address?
Suz Henderson's email address is sh****@****ree.com
What is Suz Henderson's direct phone number?
Suz Henderson's direct phone number is (888) 598*****
What schools did Suz Henderson attend?
Suz Henderson attended University Of Canterbury.
What are some of Suz Henderson's interests?
Suz Henderson has interest in Social Services, Cooking, Economic Empowerment, Civil Rights And Social Action, Education, Environment, Reading, Dyi, Disaster And Humanitarian Relief, Human Rights.
What skills is Suz Henderson known for?
Suz Henderson has skills like Business Development, Management, Sales, Sales Management, New Business Development, Account Management, Marketing Strategy, Negotiation, Customer Service, Key Account Management, Executive Management, Strategic Sales.
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