Lead and advise on all matters pertaining to Human Resources, culture and communications. Coach people leaders and provide support to employees. Mitigate risk and increase efficiency. Develop solutions that support talent acquisition, development and retention.

Provided leadership, coaching, advice and support to management as we strengthened and retained a productive and engaged workforce. Partnered with management, both strategically and operationally, to develop plans and while providing hands on day to day support to meet the needs of our business. Developed and enhanced practices related to performance management, training and development, employee relations, compensation, health and safety, employee recognition, recruitment, on-boarding, and claim management. Created and delivered training programs to increase awareness and improve efficiency. Facilitated change, and resolved issues. Provided practical solutions and recommendations that supported the attainment of our goals and objectives. Resourcefully developed and implemented programs / projects which reduced risk, ensured compliance and supported our business operation. Led the employee recognition program and salary program. In collaboration with others, developed and implemented plans that promoted our organizational development and increased the capability of our leaders. Oversaw the planning of events. Championed the focus on communication and the culture.

Led and coached teams to meet / exceed goals. Achieved and exceeded growth , profitability, and sales objectives. Maintained positive customer relationships and employee engagement levels. Recognized for team leadership and achievement of results. Successfully led a team through significant merger-related change. Effectively transitioned from HR management to a line management position.

Led and coached a high performing team. Ensured exceptional support and guidance was provided to the Region. Coached leaders on HR related matters. Addressed turnover and competitive targeting by developing and implementing a succession planning model that was introduced company-wide. Successfully managed the Employee Opinion Survey and led all sensitive debrief and action planning meetings to resolve issues and strengthen engagement. Managed the Branch Manager trainee base. supported and administered corporate programs and delivered training workshops. Member of the Regional Leadership team for Greater Toronto (Central and East).

Advised and supported retail branch banking client areas as a Senior Human Resources Generalist. Delivered training programs, met recruitment needs, resolved issues.

Developed practices and tools required to meet exceptional hiring goals, while maintaining high standards. Led and offsite team.

Provided advice on sensitive / legal matters to Human Resources departments across Canada. Prepared a business case which led to the introduction of the company's first Employee Assistance Program. Organized the Annual General Meeting.

Provided guidance and support to Head Office / Corporate Client areas including Data Resources , Systems, Technical Research & Development, Audit, Human Resources and Card Services . Recognized for providing a full range of support to management and staff. Led training and Job Evaluation sessions. Developed award winning advertising while meeting competitive recruitment demands.