Suzanne Johnson Email & Phone Number

Portland, Maine, United States

• Manage all aspects of fast-paced digital banking projects, combining analytical, technical and business acumen.
• Lead internal information technology projects focused on security and compliance.
• Identify and implement process improvements to enhance customer experience and project outcomes.
• Collaborate with other departments and external partners.
• Adapt to rapid shifts in priorities through agility and innovation.
• Awarded High 5 Award in July 2021 for sharing common client requests and challenges with product development.

• This position combines my experience working with a variety of local businesses and my passion for personal and professional growth through education.
• Manage custom training projects for workforce development with the goal of enhancing student skills to match the needs of local employers.
• Counsel and advise prospective students regarding courses and enrollment process.
• Collaborate with other college offices and external constituents.
• Impact aggressive growth of program participants and graduates.

• This teaching and advising experience was a hands-on labor of love to share my subject matter expertise and help students recognize their potential. Specifically:
• Increased student success rate in math 43% by removing attitudinal barriers and aligning course outcomes with graduation goals.
• Increased attendance and student engagement in microeconomics by facilitating small group collaboration and focusing on current events.
• Surpassed personal finance learning objectives by linking assignments to students' individual retirement goals and risk tolerance, culminating in a comprehensive personal financial plan.
• Developed new hybrid curriculum in financial literacy to accommodate student work schedules.

Northern New England

• This long-term position fulfilled my professional goal of working in a highly collaborative environment that empowered individuals and leveraged the resources of an industry giant (IBM).
• Responsible for end-to-end customer experience: point person for customer and all resources; development of technical solutions that delivered differentiating business value, successful implementations and ongoing.
• Achieved high performance through crisp scope and clear communication plans with team members and other stakeholders.
• Exceeded customer expectations - measured by consistently above-average satisfaction ratings - by closely managing all dimensions of each project.
• Drove demand for new technologies by leading custom learning sessions for technical and executive audiences.
• Demonstrated performance in managing IT projects with expected (or better) business results in multiple industries.

Maine

• Successfully established a technical consulting firm through partnerships with first class subject matter experts.
• Orchestrated profitable growth while attending to the management of external resources, accounting, legal compliance and nurturing major customer and vendor relationships.
• Merged business with Lighthouse Computer Services in 1999.

Master Of Business Administration - Mba

Bachelor Of Arts - Ba, International Studies

Activities and Societies: Phi Beta Kappa, AIESEC (International Association of Business Students) John E. Dolibois European Center