Suzanne Lapointe Email & Phone Number

Halifax, Canada Area

Administrative Support, SISIP Services at Manulife Financial• Performed financial adjustments to member accounts, assisted Case Managers with the approval of LTD claims and managed bilingual caseload of disability claims and group benefits.• Acquired some knowledge of Canadian Forces terminology and a certain familiarity with medical terminology.• Provided discrete services while communicating with members of the group policy (both oral and written).• Delivered customer service… Show more Administrative Support, SISIP Services at Manulife Financial• Performed financial adjustments to member accounts, assisted Case Managers with the approval of LTD claims and managed bilingual caseload of disability claims and group benefits.• Acquired some knowledge of Canadian Forces terminology and a certain familiarity with medical terminology.• Provided discrete services while communicating with members of the group policy (both oral and written).• Delivered customer service in a demanding environment and resolved problems to maintain compliancy.• Demonstrated ability to maintain composure and balance conflicting priorities, and managed deadlines. Show less

• Supporting sales team in managing customer relationships regarding IT management services while encouraging interdepartmental cohesion and teamwork.• Supporting the CEO in managing partnership criteria with business critical manufacturers.• Organizing occasional IT events to augment client base and enhance customer experience, within allocated budget.• Assisting the Purchasing Manager with the acquisition of products and services required to integrate IT networking solutions in… Show more • Supporting sales team in managing customer relationships regarding IT management services while encouraging interdepartmental cohesion and teamwork.• Supporting the CEO in managing partnership criteria with business critical manufacturers.• Organizing occasional IT events to augment client base and enhance customer experience, within allocated budget.• Assisting the Purchasing Manager with the acquisition of products and services required to integrate IT networking solutions in the SMB market.• Creating promotional documents concerning the Company’s value proposition. • Managing promotional campaigns with various marketing vendors.• Providing secretarial services such as composing or translating email correspondences from French to English, creating brief business plans for projects and page layouts for tender responses.• Processing orders and invoices in the accounting system.• Maintaining electronic filing system for service contracts. • Coordinating and arranging employee trainings and exams.• Compiling spreadsheets, presentations and reports, etc. Show less

Office Systems Technology Legal Specialization

Social Science