Suzanne Lawson Email and Phone Number

• Review incoming orders from over 12 different retail stores for accurate product information andquantity counts.• Allocate 30,000-100,000 units to appropriate retail stores within ship window perimeters per month.• Notify corresponding sales person if ship window dates need to be extended due to late shipmentsfrom factories.• Create spreadsheets of orders by cancel dates to get needed information on past cancel styles, styleswaiting on date or quantity changes, or for planning based on future style quantities.• Update the sales system with any change requests sent in by vendors.• Create gum labels, price labels, and other information stickers as needed to warehouse employees.• Answer incoming calls and direct to appropriate department.• Call job candidates to do over the phone interviews and set up in-person interviews.

• Supervised up to three Process Coordinators in day to day functions of pricing projects for clients andchecking blueprints for accuracy.• Managed a schedule of up to 80 projects totaling up to $10,000,000 in sales to gauge tentative onlineand offline production dates for clients.• Communicated with Drafting, Purchasing, and Production departments to guarantee all projectblueprints, products, and requested delivery schedule were in sync.• Acted as liaison between company and outside sales representatives and/or builder clients to passalong key project information to include pricing, longer lead time items, and length of constructionprocess.• Developed and maintained a product guide as a living document to pass along product informationto employees and clients.• Updated costing and sales pricing information in coordination with Purchasing.• Generated invoice for completed project and communicated to client.

Work with at-risk youth to help them obtain high school diploma/GED, work readiness skills, and entrance into post-secondary education or sustainable employment.

o Delivered quality service to existing customers at a rate of 12-16 calls per hour with no more than three minutes between calls.o Assisted with generating revenue at an average of $5,000 per day for recurring orders.o Maintained current product knowledge.o Helped troubleshoot product details with customer.o Handled discrepancies or complaints in a highly professional manner in order to calm down clients and come to a mutually beneficial solution.

o Allocate merchandise for Missy Active, Outerwear and Swim, $38.3 billion in receipts, to over 300 stores in 24 states based on store plans and current business trends.o Manage business results in volatile/seasonal areas by partnering with Store Planner to respond to changing sales trends, reviewing stock to sales ratios by store at the class level, helping to ensure departments achieve planned sales and turnovero Prepare Excel-based and SAS reporting to document key metrics with consistent attention to detail.o Organize work flow and use analytical thinking skills to identify potential problems and develop appropriate solutions.o Conduct monthly allocation meetings to clarify merchant direction, and continuously communicate with merchant and Store Planner to ensure goals are met.o Communicate with stores on sales and inventory issues. Act as liaison with Distribution Centers to efficiently flow orders.

o Supported Jewelry and Watch Buyer and Associate Buyer with daily operations to ensure accuracy and efficiency.o Keyed orders in Retek system and tracked through to delivery at warehouse.o Worked with associates at warehouse and within planning department to resolve issues and guarantee efficient flow of goods.o Assisted vendors by addressing discrepancies within item descriptions or orders.o Worked with Loss Prevention Department and vendors to create a resolution plan to reduce the amount of theft within the stores.o Requested co-op from vendors to help with advertising.

o Created orders based on builder’s requests in the HomeBase+ system.o Ensured consistency between orders and blueprint designs.o Informed builder of any issues or inconsistencies that occurred with order.o Relayed builder’s concerns to drafting, purchasing, production, or service department.o Obtained accurate pricing information by working with the purchasing department and vendors.o Documented discussions with builder about changes to order, delivery time, and service issues.

o Created engaging lesson plans that utilized the use of different types of technology (i.e., projectors, computer, SmartBoard, and student used laptops).o Managed classroom of 20 students.

o Trained new employees on the company processes and specific software, Excel and HomeBase+.o Trained builders on the HomeBase+ ordering system.o Reviewed blueprints for builder’s specifications.o Communicated with builder through the phone and over e-mail on order details and delivery time.o Kept delivery schedule Excel spreadsheet up to date with current information from builders.