Suzanne Mcrae Email & Phone Number

Mississauga, Ontario, Canada

Mississauga, Ontario

- My versatility and multiple roles within the Zayo organization has enabled me to be a results-driver leader who effectively manages multiple projects and teams at one time.- Support Senior Management in new initiatives (RFP’s), investigations and approaches for the utilization of scarce resources/department efficiency/financial analysis and probability- Provided leadership and support to the senior management team in project/portfolio management to ensure efficient use for human capital and budget while aligning with key corporate objectives- Ensure the smooth customer transition between service deliver team and operational team- Accountable for on-time delivery, budget and customer satisfaction for all Managed Cyber Security customers- Rejuvenate, re-align, transform and train new project delivery methodologies, standards, and processes- Drove operational and client excellence through continuous improvements, instilling customer confidence in Zayo as a trusted strategic partner.

Toronto, Canada Area

Sr. Project Manager - Network Services Managed Project to implement SIEM Technology for Security Operation Centre for a major government telecommunications project. Responsible for managing multiple cross-functional Development initiatives, Infrastructure Implementations and Relocation projects. Produce and obtain sign-off on Project Charters including scope, deliverable, milestones, and budget and present and pass Project review gates Develop project plans and schedules, which includes phases, gates, deliverable and milestones Manage multiple resources across multiple business groups and priorities Manage challenging customer facing projectsSenior Network Planner – Network Service  Voice planning Responsible for planning for Contact Centre solutions, voicemail and OSS applications Preparation of Charters and budgets Access Planning Develop and coordinate non-standard network solutions on customer deals. These customer designs are limited scope, standard product, and standard technology Perform financial analysis on all non-standard customer opportunities and provide solution recommendations and cost analysis quickly and accurately Assist with prioritizing Non Standard Request (NSR) escalations in order to meet customer expectations Provide Support to the Sales / Sales Engineering teams on standard technical design/processes Develop and produce suitable network project charters on all customer firm ordersSolutions Architect Technology Development  Working in Voice and Contact Solutions group supporting internal and external customer contact centres Included working the large team from Bell, TD Bank and Allstream coordinating the cutover of the call centre and decommissioning task Responsible for going to TD Bank sites and overseeing the decommissioning and disposal of all equipmentSolutions Architect – Advanced Enterprise Solutions Responsible for development of technical solution for Avaya Hosted Contact Centre Product

 Started in 2001 as Manager of Telecommunication then promoted to Director in 2003 Maintain and Manage all telecommunications systems Responsible for telecommunications budgeting Managed and moved 5 calls centres in short time period Project manager for multiple telecommunication projects Managed new call centre implementation for 400 agents with full Interaction Centre Assist in strategic planning, architecture, design for call centre technologies Responsible for coordinating telecommunication implementations Responsible for multi-site, multi-client call centres across Canada Negotiate vendor contracts and manage vendor relationships Reduce long distance rate in Eastern Canada by 30% Oversee all day to day operations of telecommunications group Saved approximately 500 thousand plus dollars in Telecommunication cost over the last 2 years All voice and data telecom services (Avaya, Nortel, Lucent, IBM)

Toronto, Canada Area

Toronto, Canada Area