Suzanne Michael Email & Phone Number

As the Director of Operations at Market Street Settlement Group, I leverage my 19+ years of experience and strong understanding of the title and escrow industry to lead and manage all operational support functions of the business. I have a proven track record of evaluating existing or creating new processes and implementing efficiencies that result in significant cost savings and improved customer satisfaction.In my previous roles at Sunbelt Title Agency, I was responsible for providing leadership and support to processing team players, ensuring compliance with company policies and procedures, preventing service breaches, and working with sales team to increase client base and capture target agents. I have developed and honed my skills in onboarding, training, coaching, guiding, and performance managing over 20+ employees in various departments. I am passionate about relationship building and customer service orientation, and I strive to deliver the best possible outcomes for both internal and external stakeholders.

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  University Of Florida - Warrington College Of Business

  Business Administration And Management, General