Responsible for managing and supporting the Council engage and consult with its residents, customers and employees, ensuring that all consultations conducted lawfully. My key achievements in this role include:Project managed the development of a new internal Intranet for employees.Procured a demographic segmentation tool to help the Council better understand its customers preferences and enable it to better target services.Produced the Council's successful Stonewall Top 100 placement 2016, working across Departments to ensure the measures of success were embedded and best practice was in place.Produced and rolled-out an organisation wide toolkit to support consultation and engagement activity.

Responsible for overseeing the Council's business planning process, including the corporate plan and departmental service plans, risk management, and the partnership Community Engagement Strategy.My key achievements in this role included: Established a cross partnership community engagement group.Led the development of a partnership Community Engagement Strategy.Implemented the management of business planning process for the Council, including the development of Corporate Priorities and key performance measures and targets.Led the project management and development of service planning for the Council, including the introduction of new online performance management system to coordinate the planning process.Led the project management of the Council's corporate risk register identifying, scoring, providing assurance and developing actions to manage risks. Nominated for Stars Award (internal staff awards programme).Comprehensive Performance Assessment Project Team - Nominated for Stars Award.Led the procurement and management of community local government survey of population (The Place Survey). Procured the contract on behalf of all Essex Local Authorities.Represented the Council at the Local Government Chronicle Management Challenge 2008.

Lead corporate officer on consultation, developing and taking forward the Council's consultation requirements and undertook policy work, analysing and presenting information to influence corporate decisions.My key achievements included: Delivered the Best Value User Satisfaction Surveys.Coordinated Best Value Inspections from the Audit Commission.Project managed and produced the Local Strategic Partnership's Sustainable Community Strategy in light of new arrangements arising from the 2006 Local Government White Paper.Project managed the consultation for the Sustainable Community Strategy, undertaking major consultation programme with local people, key stakeholders, managing the interface between the Partnership and the Council, producing and delivering the final report and ensuring deliverable recommendations.Led Council's employee and external consultation programme. Designed and analysed findings from consultations.Provided and presented progress and outcome reports to Senior Management Team and lead Councillors.

My role as a Weight Watcher's Coach was to involve, inform and inspire the members by providing informative and engaging meetings. I facilitated and led group discussions amongst large group of people (between 20-60) on informative topics.Working for this organisation was particularly rewarding: I got a real sense of achievement from knowing that I personally motivated, helped and inspired people to not only feel better about themselves but to also achieve healthy goals.Management of small teams of people who help run the administrative side of the meetings. These people are members of Weight Watchers too - so also needed the support and encouragement to achieve their goals.

Starting as a 'Saturday person' I progressed quickly to managing a team within a large high street shop. I working within a busy customer focused shop helped delivering excellent customer service. Here I was able to develop my supervisory and communications skills. It was essential to work worked as a team player alongside colleagues and friends. I was responsible for training, developing and supporting a team of staff, ensuring that their product knowledge was excellent and enabling them to provide customers with the right advice and achieve excellent sales.