Deliver a range of full immersion English language lessons to students ranging in age from 5 to 12. Utilize a variety of teaching methods to develop English speaking, reading, and writing skills. Administer skill-based assessments. Provide written feedback about student progress.

Support students in grades six through eight by offering differentiated instruction for math and science. Provide administrative assistance for two to three teachers. Lead middle school student counsel and fill the gap for the elementary and middle school on an as needed basis.

Produce online media for professionals in packaging and industrial automation. Use HTML code, Adobe photoshop, multiple proprietary computer programs, professional and interpersonal skills. Work with advertisers, editors and management to combine creative content, editorial content, videos and images into a high quality deliverable for the recipient.

on behalf of Wallis Consulting Group, LLC: Edit, update and create new learning programs in the learning management system (LMS). Partner with internal L&D team members and our clients (Hewitt/Aon-Hewitt business colleagues) to determine how best to package and present a variety of learning options (online courses, instructor-led training, knowledge documents and assessments) for the firm’s colleagues worldwide.

Maintain and develop training courses for the customer service (CS) division of the organization. Serve as L&D project manager for training initiatives and projects relating to annual renewal of employer provided benefits. Hire new staff to deliver and develop training. Continue work aligned to training and project responsibilities (see HR Learning and Development Consultant below).  Course maintenance and development responsibilities include managing maintenance and development of a given learning solution from identified skill/knowledge gaps, conducting reviews, managing relationships and partnering with L&D leadership, developers, contractors, business sponsors and L&D Consultants, delivering expected results in a timely manner, preparing and delivering communications and training related to course, assisting with the evaluation of course materials and delegating appropriately L&D project management responsibilities include managing the relationship and coordinating with L&D leadership, vendors, business sponsors and L&D Consultants in effort to achieve the expected outcomes on time and within scope and budget. Prioritizing, sharing information, documenting and communicating plans and initiatives, actions steps, needs and progress, anticipating change, determining appropriate resources (people, material, training rooms), preparing those resources, serving as the subject matter expert for course content and delivery, assisting with the evaluation of training and initiatives surrounding annual renewal of employer provided benefits from an L&D perspective and delegating appropriately

Managed and delivered training courses for new and existing Customer Service associates aligned to Benefits and Multi-Process Outsourcing, delivered firm-wide training (company knowledge, soft-skills courses), and participated in various projects relating to Learning and Development.  Training responsibilities included partnering with co-facilitators, anticipating and troubleshooting classroom needs, conducting learning activities and discussions that promote participation, actively managing the classroom, providing one-on-one coaching to learners and co-facilitators, providing support to those not meeting expectations, partnering and consulting with managers and HR generalists to provide feedback and ensure an effective transition for learners.  Project responsibilities included consulting with internal and external client teams on learning and development needs, managing and implementing learning and development projects, maintaining and improving training programs by enhancing course content, delivery processes and administrative tasks aligned to a particular course.

Provided quality customer service, accurately communicated plan provisions and government regulations to customers in a manner that is clear, concise and customer focused. Worked on and led a variety of projects. Acted as a representative of Hewitt, the client and the plan participant.  Role responsibilities included using problem-solving and analytical skills to resolve issues from the client or plan participant relating to Health and Welfare, 401(k) and Pension Plan Benefits.  Project responsibilities included serving as the Team Wide Training Coordinator, New Hire Training Facilitator, a Help Desk Resource, a charter member of the Escalations Team, an Advocacy and Medicare Project Co-Coordinator, conducting the HCFA Audit, reviewing and processing 401(k) Loan and Hardship Withdrawal requests, and counseling on and processing Pension Commencements.