Suzanne Ong Email & Phone Number

Singapore, Singapore

Singapore

Singapore

• Enterprise Design Thinking (EDT) - Acquired techniques to come up with solution focusing on User with fail fast, fail early mindset to minimise resources wastage. During Projects, applied and adjusted EDT according to the modules of Cloud Computing, Blockchain and Cybersecurity.• Cloud Computing – Understand fundamentals of Cloud Computing Landscape, Industry Adoption, API Platform, Data in the Cloud, Cloud and AI, Cloud for Multi-Channel, Cloud Security and DevOps Framework.•… Show more • Enterprise Design Thinking (EDT) - Acquired techniques to come up with solution focusing on User with fail fast, fail early mindset to minimise resources wastage. During Projects, applied and adjusted EDT according to the modules of Cloud Computing, Blockchain and Cybersecurity.• Cloud Computing – Understand fundamentals of Cloud Computing Landscape, Industry Adoption, API Platform, Data in the Cloud, Cloud and AI, Cloud for Multi-Channel, Cloud Security and DevOps Framework.• Blockchain – Understand fundamentals of Blockchain Use-Cases, Modelling Blockchain Applications and Blockchain Technical Concepts.• Cybersecurity – Understand fundamentals of Cybersecurity Landscape, Cyber Resilience, Threat Intelligence, NIST Framework, Security Intelligence and Security Operations Center. Show less

Singapore

• Collated and compiled monthly reports for Client to assess Vendor’s compliance and resolved their queries with my abilities in data gathering and cleaning and troubleshoot process.• Collated online survey on Client’s feedback to identify area of improvements and response accordingly to ensure Client’s satisfaction and retention. Provide half-yearly report based on the findings to evaluate Vendor’s performance.• Processed ticket refund and followed up till closure to ensure client’s… Show more • Collated and compiled monthly reports for Client to assess Vendor’s compliance and resolved their queries with my abilities in data gathering and cleaning and troubleshoot process.• Collated online survey on Client’s feedback to identify area of improvements and response accordingly to ensure Client’s satisfaction and retention. Provide half-yearly report based on the findings to evaluate Vendor’s performance.• Processed ticket refund and followed up till closure to ensure client’s interest is protected.• Managed Office’s Assets and Consumables to enable Team’s efficiency and prevent downtime from operation bottleneck.• Contextualised Contact Centre’s protocol accordingly to ensure positive customer’s experience and satisfaction.• Performed duties relating to GeBIZ. Show less

Singapore

• Supported Managing Director on daily matters in Calendar Management, Finance, Sales and Admin in a startup branch in Singapore and proposed improvements in Business Processes.• Followed thru with overseas Partners and Clients from itinerary’s planning to quotation and resolved discrepancies to achieve services needs and financial outcome for all parties.• Translation of documents from Chinese to English and vice versa.

Singapore

• Provided secretary support to Senior Manager and Executive Director and handled administrative duties for Operation Team.• Collated and compiled monthly reports for internal and at times external stakeholders for decision making.• Documenting and archiving of data/information to ensure integrity, traceability and efficient retrieval of data by Operation Team.• Organised and planned Vendors’ presentations and in-house training for Operations Team to provide up to date information… Show more • Provided secretary support to Senior Manager and Executive Director and handled administrative duties for Operation Team.• Collated and compiled monthly reports for internal and at times external stakeholders for decision making.• Documenting and archiving of data/information to ensure integrity, traceability and efficient retrieval of data by Operation Team.• Organised and planned Vendors’ presentations and in-house training for Operations Team to provide up to date information to Clients. • Played integral role in managing Crisis by retrieving, cleaned and disseminated information critical to the Team to reach out to affected Clients.• Actively involved in the Organising Committee of Company’s Events (Christmas Party, Annual Dinner & Dance, Company Trip and Corporate Social Responsibility) to ensure things go smoothly and worked within Budget and high satisfaction level for the beneficiaries.• Managed Office’s Assets and Consumables to enable Team’s efficiency and prevent downtime from operation bottleneck.• Contextualise Contact Centre’s protocol accordingly to ensure positive customer’s experience and satisfaction.• Covered PA’s (to Managing Director) duties in her absence. Show less

Singapore

• Oversaw the Bills of Materials status for sample run and production line continuity.• Worked closely with requestors and buyers to minimize exposure cost and ensure production line connectivity during ECN (Engineering Change Notice). • Collated and compiled all inventory status and information to generate monthly inventory usage and aging reports for KPI project meetings and propose solutions to reduce costs.

Singapore

• Worked closely with Vendors and in-house Stakeholders to breakdown materials’ delivery schedule, especially with space constraint for bulky items to meet the concerns of all parties.• Followed thru the status of material from loading of order to passing through our IQA (Incoming Quality Assurance) to ensure JIT (Just in Time) policy is fulfilled.• Arrangement of the rejects according to RMA (Return Material Authorisation policy. Discussed with local and overseas vendors on rejects’… Show more • Worked closely with Vendors and in-house Stakeholders to breakdown materials’ delivery schedule, especially with space constraint for bulky items to meet the concerns of all parties.• Followed thru the status of material from loading of order to passing through our IQA (Incoming Quality Assurance) to ensure JIT (Just in Time) policy is fulfilled.• Arrangement of the rejects according to RMA (Return Material Authorisation policy. Discussed with local and overseas vendors on rejects’ issue and come out with alternate delivery options to ensure production line continuity.• Minimised exposure cost and ensured production line connectivity during ECN (Engineering Change Notice) thru liaison with Vendors and in-house Stakeholders. Show less

Singapore

• Sourced materials based on specifications given by RFQ (Request for Quote) Team, R&D (Research and Development) and BU (Business Unit) to secure new deals and prototype test run.• Ensured 3 quotations are sourced to compile with requisition and procurement policy.

Singapore

• Worked closely with Vendors and in-house Stakeholders to breakdown materials’ delivery schedule, especially with space constraint for bulky items to meet the concerns of all parties.• Followed thru the status of material from loading of order to passing through our IQA (Incoming Quality Assurance) to ensure JIT (Just in Time) policy is fulfilled.• Arrangement of the rejects according to RMA (Return Material Authorisation policy. Discussed with local and overseas vendors on rejects’… Show more • Worked closely with Vendors and in-house Stakeholders to breakdown materials’ delivery schedule, especially with space constraint for bulky items to meet the concerns of all parties.• Followed thru the status of material from loading of order to passing through our IQA (Incoming Quality Assurance) to ensure JIT (Just in Time) policy is fulfilled.• Arrangement of the rejects according to RMA (Return Material Authorisation policy. Discussed with local and overseas vendors on rejects’ issue and come out with alternate delivery options to ensure production line continuity.• Minimised exposure cost and ensured production line connectivity during ECN (Engineering Change Notice) thru liaison with Vendors and in-house Stakeholders. Show less