Directed global teams that designed, built and supported world-wide infrastructure for multiple collaboration solutions across 400K clients. Provided management leadership required to exceed business goals and sector targets for service delivery quality, client satisfaction, financial performance and business controls.Managed the Global Mail Deployment and Support for (500K users) and led the overall Proofpoint Mail Security (Anti-Spam/Anti-Virus Best-of-Breed Solution for IBM. Scope also included: Complex/Broad SmartCloud Notes Deployment; overall Mail Server Decommissions, 24x7 Severity-1 Stability (On-Prem & SmartCloud Notes).Led the Mobile Implementation, critical on-going support and green stability for over 400K IBM clients. These mobile projects positively enhanced the client user experience and increased the deployment from 200K pilot users to 400K production users. Developed Mobile Forums and Mobile Help Desk support which also contributed to this mobile client service success.Deployed several other Collaboration Solutions across IBM’s 500K clients which reduced cost and increased client productivity. These included: Lotus Notes/Outlook Mail, IBM Connections, Sametime Messaging, Webex/Telepresence Video and the Slack Business Communication Platform.Managed the IT Fall Plan Interlock and Budget Management Cadence (2015 US IT Delivery Plan 165M) which resulted in a 20% reduction in budget by restructuring roles and responsibilities and leveraging low-cost region resources.Led Red Hat Linux, Weather Channel, and Internet Security Services (ISS) Acquisitions and Integration Deliverables which grew increased IBM’s profit margin.

Established global project management teams and provided the leadership required to successfully implement strategic corporate initiatives across a 400K client population. These initiatives included IBM's Mail Systems, Video Conferencing, Messaging and Print solutions. Developed program/project manager plans which included mitigation actions that resulted in on-time deliverables and positive client IT satisfaction results. My leadership with these offerings included corporate recognition awards for myself and key leadership across my team. Managed IBM’s first integrated office automation solution to both the IBM HQ end-user population as well as the IBM Information Field Information Center Teams. The teams’ objective was to deploy the solution (PROFS) to all field Systems Engineering and Marketing Rep personnel across the globe. Client productivity was increased by 35-40% via: automated and shared calendars, word processing, electronic messaging and office tools/applications such as world-wide directories, bulletin board detail and office tool print solutions.Established and managed the CEO and SVP technical cadence to manage global Watson live and recorded videos for critical white-glove Senior Executive Broadcasts for our IBM chairman and Senior VP executives across IBM. These IBM-wide communications events consistently resulted in flawless productions and positive client survey ratings.Managed and Exceeded the first Collaboration Services IT Audit review which resulted in successful GREEN audit-readiness ratings and effective mitigation actions.Led the development and implementation of alternative notification methods for executive communications and cadence used during critical Severity-1 incidents impacting collaboration offering availability. This enhanced process resulted in increased system availability, root-cause analysis and redundant infrastructure.