First Watch is a breakfast/ brunch cafe with a focus on the freshness and quality of real food.● Responsible for orientation, on-boarding and training of all Front of House (FOH) staff● Makes daily decisions on strategic team planning, floor plans and placement to ensure thesuccessful restaurant operations and guest satisfaction● Serves as mentor to entry-level staff and management● Resolves any conflict amongst staff or guests as needed● Serves food and beverage in a fast paced environment● Maintains company standards throughout execution of steps of service● Leads by example with excellence in all aspects of the job

Began at Charlie and Jakes as a server and quickly moved into a management role.● Promoted bar sales and built long-lasting customer relationships● Maintained inventory to company standards● Developed training program to train all FOH staff● Wrote and maintained schedules● Managed private events, banquets and deliveries● Worked with and trained staff on both Micros POS and Aloha systems● Installed, assisted in developing, programmed and trained entire staff on CAKE POSsystem

Aromas was a bistro style café that specialized in coffee drinks, breakfast, and lunch items.● Responsible for ordering and maintaining inventory of food, condiments and supplies to ensure availability based on projections and historical business volume trends● Supervised food preparation and personnel to ensure compliance with Serve-Safe guidelines and Department of Health regulations.● Prepared food and beverage items to meet projected meal requirements.● Created documentation (e.g. daily menu production, quality control, payroll, etc.) toprovide written support to and convey information consistently.● Trained employees and evaluated job performance to support them in the completion oftheir job function.● Performed facility maintenance; developed outstanding customer relations; madearrangements for special occasion services.

Started with the company as a server, then advanced to bartender, Four StarCorporate Trainer, Assistant Manager, and Assistant General Manager.● Worked directly with the General Manager to manage all activities of the property including employees, maintenance, sales, and profit/loss controls.● Performed goal setting, motivation/discipline of employees, labor expense, and control of general expenses and resolving guest-related issues in accordance with company goals.● Oversaw HR matters including interviewing, hiring, training, assigning work, coaching, counseling and performance appraisals.● Directed efficient guest flow through participative shift management, scheduling a full working staff of up to fifty crew members including servers, bus persons, hosts/hostesses, bartenders and Back of House (BOH) staff.● Maintained guest service functions to ensure corrective action was taken to resolve guest complaints and ensure superior guest service was delivered.● Prepared and distributed payroll for up to 90 employees.● Reported directly to Corporate, and communicated with thirteen regional area locations.