I'm an Author on Assertiveness and a Training and Development Professional with over 30 years’ experience in Assertiveness training and developing managers and front-line employees across the world.My passion for delivering Assertiveness skills into a diverse range of cultures, industries and countries has taken me across Europe, Middle East, Asia, Russia and South Pacific.I am passionate that people learn by doing to build confidence as much as skill set.I began my career in sales and distribution, managing sales teams across many continents and cultures. Whilst working for Xerox I achieved the most senior operational post for a woman in Europe. Working through interpreters I've run training programmes in war-torn territories, military cultures and communist republics.I'm a Master Practitioner of NLP, an NLP Coach and TEFL qualified.