Suzanne Procter Email & Phone Number

London, Gb

London, England, United Kingdom

London, United Kingdom

Led a team delivering advice, assessment and accommodation services at the Centre and the lead for services for young people. Led on restructuring the young adults (16 - 24 years) homeless hostel to meet their changing needs and negotiated increase in hostel rent, and improved void and arrears management, leading to £100K increase in income in 2020/21. Created strategy for young people identifying the future way the Centre works with 16 - 24 year olds and developed and led on implementation… Show more Led a team delivering advice, assessment and accommodation services at the Centre and the lead for services for young people. Led on restructuring the young adults (16 - 24 years) homeless hostel to meet their changing needs and negotiated increase in hostel rent, and improved void and arrears management, leading to £100K increase in income in 2020/21. Created strategy for young people identifying the future way the Centre works with 16 - 24 year olds and developed and led on implementation of trauma informed approaches for the whole Centre. Recovered a failing relationship with external stakeholders, leading to the Centre becoming a key partner in developing new and innovative services Show less

London, United Kingdom

Delivered change in a failing care home, liaising with external and internal stakeholders, building strong management and front line staff team.

London, United Kingdom

Led a team delivering support and housing management to vulnerable adults in specialist and general needs accommodation. Integrated floating support and adaptations team to provide seamless service to tenants. Brought new Extra Care home and new housing for older people into management, writing tenancy addendums and ensuring properties let in a timely manner. Designed, wrote and launched handbook for Extra Care housing management. Acted as supported housing specialist in organisational reviews… Show more Led a team delivering support and housing management to vulnerable adults in specialist and general needs accommodation. Integrated floating support and adaptations team to provide seamless service to tenants. Brought new Extra Care home and new housing for older people into management, writing tenancy addendums and ensuring properties let in a timely manner. Designed, wrote and launched handbook for Extra Care housing management. Acted as supported housing specialist in organisational reviews of domestic violence, allocations, voids, service charges and tenant involvement Show less

London, United Kingdom

Led a team of Registered Care managers and hostel managers across the UK. Member of senior management team reporting to the board of Trustees. Supported 3 Care homes through a change in management and service delivery recruiting new management teams, setting clear standards and creating responsive person centred homes for older people, achieving compliance with CQC standards. Created new management job descriptions and developed values based recruitment, and led consultation and implementation… Show more Led a team of Registered Care managers and hostel managers across the UK. Member of senior management team reporting to the board of Trustees. Supported 3 Care homes through a change in management and service delivery recruiting new management teams, setting clear standards and creating responsive person centred homes for older people, achieving compliance with CQC standards. Created new management job descriptions and developed values based recruitment, and led consultation and implementation across the Group Show less

Romford, United Kingdom

Transformed and led team from providing traditional Occupational Health services to integrating wellbeing into every aspect of service delivery, implementing central government initiatives resulting in a reduction in reported staff sickness levels and changing the approach of the clinical staff and management teams towards sickness management. Developed external customer base renegotiating SLA’s and contract value, providing quarterly reports and delivering additional services.

North London

Regional manager for supported and sheltered housing across North London, leading a team of support managers, property managers, older persons services managers and night team managers. Managed a budget of £8 million. Recruited, led and coached an inexperienced management team of 11, creating a culture change within the patch and delivering high quality, innovative and award winning services within 3 years.

London

Led a team of supported housing managers across London ensuring that a quality support service was provided to all service users. Designed and implemented national restructure across London ensuring no support contracts were lost and projects continued to meet the commissioner’s needs. Ensured consultations with the local union, national convenors and front line staff were productive and influenced final decisions.

Enfield, United Kingdom

Managed a homeless hostel in Enfield and a mother and baby unit in Hertfordshire. Set quality standards and implemented ISO 9002 quality assurance system. Negotiated Supporting People grant and implemented service standards

Ma, Housing Practice, Merit

Bachelor Of Arts (Ba), Architectural Design

Education record