Richburns provides a debt resolution service for the Utility industry. Main responsibilities are:➢ Management of a company wide QA framework➢ Risk management & continuous improvement➢ Call Center QA➢ Internal & field representatives training➢ Internal & external audits➢ Lead on ISO 9001, 27001 & 14001➢ Complaints & Compliments➢ 3rd Party Due Diligence, Evaluation of Service

Self Employed Quality and Compliance ConsultantUndertaking work for a variety of businesses in the UK and overseas, focusing on:➢ Risk Assessment and subsequent Development Plans➢ Designing a Risk Management Framework➢ Development and implementation of internal quality/compliance systems➢ Writing and submitting reports for MD/CEO➢ Preparing for Skills Funding Agency AuditClients include: Roca Investments, Ingeus KSA, Maximus Gulf, The Plus Team Training and London Electrical College

Within my time with Reed in Partnership, I held the following positions:2002 to 2015 - Head of Internal Audit Main responsibilities:- Strategic development & management of the company's Audit Charter, Anti Fraud Strategy & Response Plan- Development & management of internal/external risk assessments, audits, investigations, producing reports for the Board of Directors- Development & management of the company's audit risk framework based on audit results & investigations, feeding into the company's Risk Management Board- Development, training & management of 32 supply chain delivery partners contractual audits, incorporating due diligence - Systematic review of controls & processes, identifying areas of improvement- Management of irregularities, negligence and/or fraud investigations - Main point of contact for the company's Whistle Blowing Policy- Management of a team of 5 auditors- Project management- Implementation & initial operational delivery for 3 contracts plus an internal Call Centre to verify employment outcomes- Implemented & managed the company's CI agenda until 2006, assisting with matrix Standards, ISO9001, ISO27001, Merlin Standards, Investors In People, Ofsted and Green Mark2001 to 2002 - Head of Quality, UK BusinessMain responsibilities:- Strategic Development & implementation of the company's TQM agenda- Management of a team of 3 Quality Managers- Development & implementation of Quality Control processes and procedures - Project Management- Nominee for Adult Learning Inspectorate full Inspection1998 to 2001 - Full-Time Education & Training Manager (1998), Partnership Contracts Manager (1999) Main responsibilities:- Implementation & management of Training/Learning Options for New Deal contracts- Procurement, management & training of learning/training providers- Management of 15 staff - Development & management of processes, procedures & controls for the Options- Nominee for Pilot Adult Learning Inspectorate Inspection