Suzanne Rhoads Irwin Email & Phone Number

Cleveland, Oh, Us

Greater Cleveland

United States

Valley View, Oh

Assign new or reassign late work orders to vendors.Follow up on current and late work orders with vendors.Investigate and address issues with vendors regarding delays in order to get late orders completed in a timely manner. Review completed work orders where there has been a service complaint and enter orders to have the issue addressed.

Stow, Ohio

Aided in the store opening and set up all files for running the store. Keep track of all inventory, sales, ordering of supplies for the store.Schedule and supervise employees.Create signage, price lists, brochures, some advertising materials and other promotions. Help with the daily running of the store including counter sales and cleaning.Assist manager with various other store related functions.

Answer incoming telephone calls from Representatives and Customers. Responsible for helping eight Distributor Representatives and helping other Distributors when their team member was not available.Assist with product, delivery, pricing and general order related questions.Assist with issues and problems regarding pricing or order placement including verifying EDI orders. Enter orders and pricing quotes accurately and in a timely fashion.Updating and verifying the pricing and products on customer contracts.Process debit, credit, deduction and material return requests.Run various shipping reports on a daily, weekly and monthly basis.

Merchant DivisionAnswer incoming telephone calls from customers and sales representatives. Assist with product, delivery and pricing, as well as general order related questions, issues or problems.Enter orders accurately in a timely fashion. Assist with updating and proofing contract databases and other office tasks.Re-wrote the Procedure Manual for my division and helped beta-test the new order entry system.Created several cheat sheets in Excel to allow for easier product searches, including proof reading descriptions and verification of the uses for products listed.Taught several people how to use the Tunn/Putty order entry system.

* 330.688.8400Approve/deny requests for short mileage, restricted rates & deletion of young drivers on auto insurance policies. Assist with general office tasks such as filing, collating and boxing old files for storage.Learned the basic job so quickly that I was taught some of the more complex evaluations after 3 months.

Design yellow page adverts using graphics and information provided by the customer.Occasional assignments allowed for design based on customer information alone.Earlier assignments at this company included layout and proof reading of the information pages.Requested back on two separate assignments based on previous work.Second assignment was extended 3 months to include the information page work.Outside AccomplishmentsHelped plan & produce an event for 125 dancers & spectators in March 2007 & 225 dancers in March of 2008Designed and maintain my own web page including creation of all graphics.

Associate'S Degree, Legal Assistant/Paralegal

Completed all required coarse work, but did not apply for graduation.

2002 Ba, Studio Art